Customer Success Specialist- Mandarin Speaker (Global Ads Social Media)

Job Responsibilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that safeguards the customers' personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as necessary.
• Work harmoniously with other team members to identify better ways of working and promote a culture of continuous improvement in the customer support experience.
• Maintain and improve quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Job Requirements

• Fresh graduates are encouraged to apply.
• Candidate must possess at least SPM or Diploma and above.
• Analytical skills.
• Eye for detail.
• Ethical standards.
• Knowledge about types of content on social sites and e-commerce sites.
• Willingness to work 24/7 (8 hours), between Monday to Sunday, with 5 working days and 2 days off.
• Working location in Bayan Lepas, Penang.

Job Benefits

• Language allowance RM300.
• Medical and Insurance Coverage.
• EPF, Socso, EIS, etc.
• Annual Leave.
• Medical Leave.
• World-Class Training provided (Soft skills, system, SOP, and product knowledge).
• Work-Life Balance Environment.
• Young, energetic, and supportive team!
• Diversified and inclusive culture.