Lead IT Service Management

ResponsibilitiesCreating and maintaining IT service management policies and procedures for customers, including incident management, problem management, change management, and service level management.Overseeing day-to-day activities of the IT service department, including HR management and arranging for the delivery of IT services.Ensuring that IT services are delivered timely and effectively while meeting the needs of business teams.Controlling the budget for IT services and ensuring costs are kept in check.Managing communication and engagements with key parties, including clients, suppliers, and other service providers within the Ministry of Culture's approved framework.Identifying and controlling risks related to the supply of IT services, ensuring compliance with applicable rules, regulations, and standards.Managing the setup, use, and performance of IT service management tools and technologies while continuously assessing and enhancing IT service performance.Minimum RequirementsCandidate should have at least 6-8 years of experience.Skills and certifications may include, but are not limited to, ITIL, Service Now, COBIT, etc.

#J-18808-Ljbffr Management & Operations