International Customer Care Advisor. (Hybrid)

Job Description

Are you passionate about delivering exceptional customer service? Vodafone is seeking enthusiastic individuals to join our team as Call Center Representatives.  As a key member of our customer service team, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a seamless experience. Responsibilities: - Handle calls from customers regarding inquiries, complaints, billing, and technical issues. - Provide accurate and efficient solutions to ensure customer satisfaction and retention. - Maintain detailed and accurate records of customer interactions and transactions. - Collaborate with other departments to escalate and resolve complex issues. - Stay up to date with product knowledge and services to better assist customers. Benefits: • Attractive Salary, KPIs and Connectivity allowance. • Fully paid training. • Work from home opportunity. • Social and Medical Insurance. • Healthy work environment. • Transportation is provided.

Job Requirements

• Fluency in English is a MUST .
• Egyptians Only.
• Graduates, Gap year and Drop-outs.
• Cairo, Alex
• Flexibility to work in shifts.