Travel Operations Executive

 

Job Summary:

We are looking for an enthusiastic and knowledgeable Tour Guide to accompany clients on both domestic and international tours, ensuring a seamless and memorable experience. The Tour Guide will be responsible for managing the itinerary, providing engaging and informative commentary, and ensuring the safety and well-being of all participants. This is a hands-on, client-facing role that involves a combination of logistics management, customer service, and cultural interpretation.

Key Responsibilities:

1. Tour Management & Logistics:
   • Accompany clients on domestic and international tours, ensuring all aspects of the itinerary are followed.
   • Coordinate and manage transportation, accommodations, and meals for tour groups, adhering to the schedule.
   • Ensure all tour logistics are running smoothly, and address any unexpected changes or challenges.
   • Handle bookings, reservations, and related travel details in advance and on the go.
2. Client Interaction & Service:
   • Provide exceptional customer service, assisting clients with any requests or needs during the tour.
   • Build rapport with clients and create a friendly, informative, and welcoming atmosphere.
   • Offer personal insights into the local culture, history, and landmarks, delivering rich and engaging storytelling during tours.
   • Offer local advice on customs, culture, shopping, and dining.
3. Itinerary Management:
   • Ensure that the tour itinerary is adhered to while being flexible enough to accommodate adjustments when necessary.
   • Manage group movements, including transportation and hotel check-ins, to maintain a smooth flow throughout the day.
   • Work closely with the operations team to ensure all bookings (flights, accommodation, transport) are confirmed and in order.
4. Cultural & Educational Expertise:
   • Provide in-depth, accurate historical, cultural, and geographical commentary to clients.
   • Offer context for various destinations and activities, highlighting significant landmarks, museums, and historical sites.
   • Adapt commentary to suit the diverse interests and needs of clients from different backgrounds.
5. Safety & Emergency Management:
   • Monitor and ensure the safety and well-being of clients throughout the tour.
   • Be prepared to handle emergencies, and assist in medical or other urgent situations when needed.
   • Ensure that all clients follow local rules, regulations, and guidelines, especially when visiting protected or sensitive areas.
6. Administrative Support:
   • Assist with client check-ins and departure processes.
   • Ensure that clients have all necessary travel documentation (e.g., visas, tickets, etc.).
   • Collect feedback and ensure a high level of client satisfaction, addressing any concerns or issues that may arise.
7. Team Collaboration:
   • Work closely with other team members (drivers, local guides, tour coordinators) to ensure an excellent client experience.
   • Provide feedback on tour activities, accommodations, and overall customer satisfaction to the management team.

Qualifications and Skills:

• Education/Experience:
  • Bachelor’s degree in Tourism, History, Geography, or related field (preferred).
  • Proven experience as a tour guide (minimum 1 years for tours).
  • Experience with group management, itinerary planning, and travel logistics.
• Skills & Abilities:
  • Excellent verbal communication skills, with the ability to engage and inform clients.
  • Deep knowledge of local history, culture, landmarks, and geography.
  • Ability to manage logistics and maintain an organized schedule.
  • Strong customer service orientation, with a focus on client satisfaction.
  • Fluency in [language(s)] (preferred, especially for international tours).
  • Ability to adapt to diverse clients’ needs and backgrounds.
  • Competence in handling travel documentation, bookings, and other logistical details.

Travel Operations ,Booking and Reservations Designation: Travel Operations Executive Vacancies: 1 Experience: 1.0 Year(s) - 5.0 Year(s)