Franchise Hotel - Front Office Supervisor

[aboutus] Under the guidance and direction of the Rooms Manager, within the limits of established IHG Hotels and local policies and procedures, you will serve as the first point of contact for all the guests and visitors to handle inquiries, check-in, check-out, and complaints. Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team, and Service of the InterContinental Hotels Group and the brand ethos.

[daytoday]

1. Supervises and participates in all activities related to the process of rooming hotel guests.
2. Ensures that all guests receive a warm and courteous welcome upon check-in.
3. Supervises and coordinates room assignments with concerned Front Office sections and other hotel departments.
4. Ensures that all guests are advised of their room numbers and room rates.
5. Ensures that next destination sales are prompted upon check-in.
6. Promotes hotel facilities efficiently.
7. Handles complaints with immediate action and thorough follow-up.
8. Ensures that billing instructions are accurate and clear.
9. Handles guests' needs, inquiries, and requests promptly.
10. Prepares and submits all required statistical reports on a timely basis.
11. Ensures that room status is accurate and updated.
12. Makes necessary arrangements for group and crew check-in.
13. Maintains and controls usage of registration cards.
14. Acts as a salesperson in order to maximize room revenue.
15. Provides input for departmental meetings.
16. Identifies departmental training needs and conducts training sessions.
17. Establishes and maintains effective employee relations.
18. Complies with Hotels Health, Safety, and Hygiene policy.
19. Performs related duties and special projects as assigned.

[requirements]

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay. True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. True Responsiveness: providing guests with what they need, and doing so in a timely and caring manner. There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. #J-18808-Ljbffr