Program Manager

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Job Description

Report to the General Manager/Business Development Manager/Senior Program Manager. Manage and own the respective business accounts (customer centric). Responsible for the business engagement process, customer care, contract agreement, RFQ (quotation), NPI, mass production, and financial aspects. Escalation point of contact for commercial product life cycle activities. Development and submissions of all aspects of quotations (RFQs). Develop internal short and long term goals for growth, profitability, process, and system enhancements. Responsible for customer satisfaction Index (CSI, MOR, KPI) and TQRDCEB indicators. Work closely with customers to achieve their goals in pricing, technology requirements, and business models (VMI, CTO, DTL, Hub). Manage all areas of NPI/FA/Mass production activities with extensive teamwork and interaction across multi-functional teams. Interpret customer product requirements (BOM, drawings, processes), materials sourcing, materials costing, engineering readiness (DFX, Tooling), project scheduling/critical path analysis, qualification requirements, packaging requirements, and deliveries. Manage process, product, materials, and engineering changes between the customer, suppliers, and internal functions. Very experienced in managing both local and international customers. Extensive knowledge in financial management (forecast preparation, P&L). Assist in the development of business plans, strategies, and approaches to take advantage of business opportunities. Gain detailed customer knowledge to ensure understanding of customer needs and decision-making processes. Communicate the company's interest to potential customers, and the customer's requirements to company management. Maintain consistent application of company policies, procedures, and shop floor rules. Take accountability for the effectiveness of QMS. Ensure integration of the QMS. Promote the use of process approach and risk-based thinking. Communicate the importance of the effectiveness of QMS. Engage, direct, and support personnel to contribute to the effectiveness of QMS.

Company Overview

UWC is a progressive and diverse company since 1990, assisting OEM customers around the world by providing real value-added contract manufacturing and assembly solutions. We develop innovative technology building blocks, continuous technological improvements, and enhancements by upgrading our technology to serve future market segments such as medical devices, heavy duty, semiconductor, telecommunication, and automation.

Core Values

UNITY: The reason for our exceptional success is the unity between us and our customers, vendors, and partners. WILLPOWER: No obstacle is too impossible for us as we possess great willpower and a positive mindset. COMMITMENT: We are deeply committed to continuous improvement, innovation, our customers, and providing quality delivery.

History

UWC is fast-growing and believes strongly in transformation and diversity. UWC started as a trading company in 1990 and ventured into various sectors, including manufacturing of precision machined components, metal fabrication, and value-added assembly services. Today, all operations are located at a more than 12-acre manufacturing plant in Batu Kawan, Penang, and we are listed in the Main Market, Bursa Malaysia since 2019. #J-18808-Ljbffr