Senior Level Ivanti ITSM and ITAM for our client based at Qatar locati
تفاصيل الوظيفة
Senior Level Ivanti ITSM and ITAM for our client based at Qatar locationWe have an urgent requirement for Senior Level Ivanti ITSM and ITAM for our client based at Qatar location.Responsibilities:Design, configure, and maintain the Ivanti ITSM platform to support IT service management processes.Customize and configure the Ivanti ITSM modules (Incident, Request Offering, Problem, Change, Service Catalogue, Asset Management, etc.).Develop and implement workflows, forms, templates, and business reporting within the Ivanti ITSM platform according to business requirements.Experience in ITAM.Implement and manage integrations with other IT systems and tools, such as monitoring systems, automation, asset management databases, and other business systems.Ensure data accuracy and integrity within the Ivanti ITSM system.Administer user access, roles, and permissions within the Ivanti ITSM platform.Monitor system performance, troubleshoot issues, carry out application release testing and upgrades within the Ivanti ITSM platform.Implement solutions to optimize performance and reliability for the wider service across the business for the Ivanti ITSM platform.Collaborate with IT & HR teams to identify opportunities for process improvement and automation.Provide training on the functionalities and support to end-users on how to best use the Ivanti ITSM platform effectively.Stay up-to-date with Ivanti ITSM product updates, patches, and best practices within the user community.Develop and maintain documentation, including user guides and standard operating procedures (SOPs).Align ITSM processes with ITIL (Information Technology Infrastructure Library) best practices.Conduct regular reviews of the ITSM processes and suggest enhancements.Request you to kindly send us your word formatted updated resume ASAP along with the below mentioned details:Total experience:Date of Birth, Gender:Are you ready to relocate to Qatar?Are you able to provide NOC (In case of Qatar base candidates)?The position is on payroll of Talent Arabia, depute to Qatar based client?How many years of experience do you have as Senior Level Ivanti ITSM and ITAM?Do you have any certificate on Ivanti or any other?What all modules have you worked on ITSM?How many years of experience do you have in below skills?Data accuracy and integrity within the Ivanti ITSM system --- MustAlign ITSM processes with ITIL --- Must?Employment Type: Full TimeCompany Industry:ConsultingManagement ConsultingAdvisory ServicesDepartment / Functional Area:Keywords:Banking
#J-18808-Ljbffr IT Management & IT Project Management
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