Head of UC and CC

Head of UC and CC Your Role As the Head of UC and CC, you'll:

• Own and manage UC, Contact Centre, and Voice technology services including delivery to customers.
• Be the go-to person for issue escalations, providing leadership to swiftly resolve any disruptions.
• Continuously improve services, leveraging product investments and exploring new technologies.
• Maintain a deep technical knowledge of VoIP, Collaboration, Contact Centre, Call Recording, etc.
• Oversee customer project delivery, ensuring a stellar customer experience.
• Drive technology, platform, and system efficiencies, contributing to modernization plans and cost savings.
• Build trust with stakeholders and senior leaders, both within and outside the product team.
• Lead the team, guiding them through recruitment, onboarding, development, and performance reviews.
• Ensure effective use of team time and manage supplier relationships to meet high standards.

• In-depth knowledge of platforms like UCaaS, Contact Centre, Call Recording.
• Previous experience of delivering a similar role within another IT Service Provider/MSP/VAR.
• Strong technical skills across a broad range of technologies and experience in managing technical infrastructure.
• Ability to integrate various platforms to deliver a quality customer experience.
• Understanding of IT infrastructure components (server, storage, application layers).
• Experience in managing senior stakeholders and adapting communication styles.
• Vendor management skills, preferably in a managed-service arrangement.
• Team management experience, including risk identification and budget forecasting.
• Decision-making skills in time-critical situations.

• £80-110K base + bonus (DOE)
• Hybrid working is preferred (Central London) but flexible here for the right candidate