Client Relationship Executive

Artifex HR is hiring for a client. About the company: Our client brings to modern mothers, the traditional methods of postpartum healing therapy that dates back to centuries. Their services are tailored for a healthy transition into motherhood. Their professionals are advanced in therapy, with rich herbs, oils & equipments while being professional, hygienic and safe. About the role : We are seeking a compassionate and proactive Client Relationship Executive (CRE) to join our team. The ideal candidate will be the first point of contact for our clients, ensuring they feel supported, informed, and empowered throughout their journey with us. Key Responsibilities

• Client Interaction :
• Welcome and engage with clients in person, over the phone, or via email with professionalism and empathy.
• Act as the primary liaison for new and existing clients, guiding them through our services and programs.
• Respond promptly to inquiries and provide personalized recommendations based on client needs.
• Coordination and Scheduling :
• Manage appointment bookings, follow-ups, and rescheduling.
• Coordinate between clients and wellness professionals (e.g., lactation consultants, therapists, nutritionists) to ensure seamless service delivery.
• Client Experience Management :
• Gather and document feedback to continuously improve client experience.
• Monitor client progress and maintain regular communication to address concerns or provide encouragement.
• Handle client issues or complaints with tact and escalate them when necessary.
• Administrative Duties :
• Maintain accurate records of client interactions.
• Community Engagement :
• Support client retention initiatives by recommending loyalty programs or upcoming workshops.

• 1–3 years of experience in client-facing roles (preferably in wellness, healthcare, or hospitality).
• Exceptional communication and interpersonal skills with a warm and empathetic demeanor.
• Strong organizational and multitasking abilities.
• Passion for supporting maternal health and wellness is a plus.