CCTV Officer

Şirket Tanımı 1. Knowledge Intermediate level of reading, writing and oral knowledge in the English language. Experienced in CPR, first aid, firefighting and crowd control. Previous experience in security work and certified by law enforcement. Thorough knowledge of all SOP’s and P&P’s for Security Department. Thorough knowledge of local rules and regulations. Extensive knowledge of the hospitality sector, especially the upper luxury segment. Thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards. 2. Service Foster Raffles Values; Excellence, Respect, Integrity, Caring. Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming. Go the extra mile to make sure every employee's needs are not just met, but exceeded. Treat every employee with respect and make them feel valued. Create relationships with employees based on open and sincere communication, leading to long-lasting trustful relationships. Assist and support other departments to create team spirit. Assist and support team members and departments to enhance their performance. Hire the right talent and ensure that existing talents are retained to enhance employee engagement. Save cost and time by following innovative practices and implementing them to existing processes. Never fail the Top 5 Service Excellence. Look at me. Smile at me. Talk to me. Listen to me. Thank me. 3. Operations Patrol the interior and exterior of the hotel and confront situations or persons that require investigations. Handle and document guest/employee accidents, guestroom lock problems, noise complaints, lost & found items, exit passes, and any questionable individuals on the premises. Conduct VIP escorts in a professional and courteous manner. Ensure that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures. Monitor processes and quickly adjust schedules according to changing priorities. Ensure that both guests and staff are in a safe, secure, and health-conscious environment. Assist in implementing preventive safety and security programs. Find solutions to challenges while remaining calm. Constantly seek better ways to serve guests and implement solutions. Provide a consistent level of exceptional service, making guests feel special. Remain calm and attentive, displaying concern regardless of the circumstances. Proactively offer to work additional shifts or hours as needed. Inspect Security CCTV equipment to ensure that all equipment is in working order and all cameras are correctly focused. Look for continuous improvement opportunities and take action when appropriate. Work with peers, subordinates, supervisors, and senior management to build relationships based on trust. Perform tasks to serve guests better, regardless of role or department. Develop different approaches to work and discuss these ideas with management before implementation. Consistently complete required department/individual projects. 4. Leadership Act as a Security team member to provide the best service to all team members. Participate in coaching and counseling. Ensure professional practices to actualize an individualized approach to motivation and recognition processes. Work with all departments on the development and utilization of incentive and other types of motivational programs. Transfer knowledge and responsibility to other team members to improve the team experience. #J-18808-Ljbffr