Guests Relations Specialist

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم December 25, 2024

تفاصيل الوظيفة

Job Brief:A great experience starts with the people who deliver it. We believe that delivering unforgettable experiences starts with our front line, our Guest Relations Specialists, who are the main touchpoint with our guests to ensure all their requests are met and that they are satisfied with their experience. Are you equipped with the right tools and ready for a unique journey? Then you are welcomed.Responsibilities:Orchestrate day-to-day Front Office operations, from reviewing arrivals, room allocations, and amenities, ensuring special requests are fulfilled.Coordinate with other departments and outside suppliers to ensure excellent service delivery.Manage guests' requests and answer their inquiries.Address guests' complaints, escalate matters if needed, and follow up on corrective actions.Ensure all related departments and personnel are up-to-date with daily schedules, expectations, and requests.Introduce PAUSEAWAY and the property and its facilities to guests.Establish friendly relationships with guests.Pick up B2C sales calls and answer prospective guests' inquiries.Requirements:Bachelor's degree is preferred.Relevant experience in a similar position is preferred.Previous experience working in the hospitality industry or with lifestyle brands is preferred.Excellent communication skills in both Arabic and English.Proficient in the use of Microsoft Office and Front Office Systems.Creative problem-solver with strong organizational abilities.Must understand the company concept and align with the vision.Ability to work both autonomously and in a team setting.

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