HR Process & Operations Excellence Specialist

About ZEISS: ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. For its customers, ZEISS develops, produces and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities. Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Education Successfully completed studies related to digitalization, process optimization, business, HR or related fields Work Experience 5+ years of experience in operational (HR) excellence, process optimization or innovation positions Specific Knowledge/Skills Experience with ticketing systems as well as HR information systems, ideally with Workday. Responsibilities

• This role is responsible for the analysis and optimization of global end-to-end HR processes at ZEISS with the aim of providing HR (shared) services in a customer-friendly, high-quality, fast and cost-effective manner, always aiming towards providing a positive HR service experience.
• By using a data-based approach to identify and derive concrete measures, this role is crucial in driving a sustainable continuous improvement process for HR at ZEISS.
• This role responsibly drives HR (shared) services and processes optimization either by initiating and implementing standardization, digitization, automation or improvement of the HR organizational setup (e.g., implement a new / improve an existing HR shared services set-up).
• Development and implementation of global HR guidelines, standards and governance strategies for HR services.
• Responsibility for the preparation and provision of relevant information, communication and implementation of training courses to transfer knowledge to the operational HR teams.
• Proactive identification of HR trends and innovations to further strengthen our HR services and processes provision including calculation of business cases, stakeholder buy-in and reaching a management decision.

• Profound Experience with optimizing work at the interface to the customer, especially in an (HR) shared services organization.
• Practical experience with process optimization methods (Lean Six Sigma)
• Experience with ticketing systems as well as HR information systems, ideally with Workday.
• Strong analytical skills and affinity for reporting & analytics.
• Strong communication skills, customer understanding and consulting skills across hierarchies.
• Fluency in written and spoken English; German skills would be a plus.