Growth Manager (Individual Contributor Role)

About Us: We are a revolutionary B2B Ed-Tech startup based out of Noida, India. We help educators and content creators embark on their digital teaching journeys by providing them with a platform that empowers them to seamlessly transition online, offering live classes, storage solutions, transaction features, content monetization, and much more – all in one super app. We recognized the potential of educators and content creators, not just across India's tier 1 and tier 2 cities, but beyond, and became their secret “weapon of mass instruction”. What sets us apart? We thrived in the post-pandemic era. Today, we support a whopping 1 lakh+ educators and content creators from over 3,000 towns and cities. We have educators from test prep categories to new-age content creators teaching personal finance, cooking, digital marketing, organic farming, and many more, breaking barriers and reaching students globally using their own branded apps. Their growth has been meteoric, with some of them seeing revenue growth of more than 10X of what they did pre-Classplus. We’re series-D funded and have marquee investors including Alpha Wave, Tiger Global, Sequoia Capital's Surge, Times Internet, Blume Ventures, and GSV Ventures put their faith in us. Do you want to work with people who are creative, fun, and dynamic? Do you have what it takes to help us take this rocketship even higher? Find out below! What you will do:

1. Oversee the onboarding process for new clients, ensuring a smooth transition and setup. Collaborate with cross-functional teams to facilitate seamless integration of services.
2. Develop and maintain strong customer relationships with clients, understanding their needs and ensuring their satisfaction with our services. Act as a primary point of contact to address client concerns and ensure their success.
3. Manage a portfolio of accounts, monitor engagement, and proactively address issues to enhance client retention. Drive renewal processes and upsell opportunities by demonstrating the ongoing value of our services.

You should apply, if you

1. Are a rookie who knows the yard: Bachelor's degree in Business, Marketing, or a related field. 1-2 years of experience in sales, customer success, or account management, preferably in a tech or education environment.
2. Are a Lingo-phile: Proficiency in Malayalam, both written and verbal.
3. Always have a solution up your sleeve: Strong problem-solving skills and meticulous attention to detail.
4. Fit into teams like a glove: Excellent communication and interpersonal skills, with an ability to engage effectively with diverse client groups.

Being a Part of the Clan! At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise . Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for! It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams) ; you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers ! ❤ Are you a go-getter with the chops to nail what you do? Then this is the place for you.