Assistant General Manager - The Loyalist Country Inn & Conference Centre

At Murphy Hospitality Group, we pride ourselves on an

exceptionally high standard of quality service and products. It takes the best

people to reach this higher standard of excellence. We believe in extensive

training and providing our people with an excellent benefits program,

competitive wages, advancement and professional development opportunities. At

MHG, it's all about the people!The Loyalist HotelThe Loyalist Country Inn & Conference Centre features 82 clean, comfortable, and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Other amenities include complimentary Wi-Fi, air conditioning, newspapers, and parking. We are also a prime location for meetings, conferences, weddings and events, and can efficiently accommodate each.As an Assistant General Manager, You WillPlay a pivotal role in creating memorable experiences as we

strive to provide the best possible experience for our guests. The Assistant

General Manager (AGM) will assist the General Manager in the daily operation of

the hotel, as well as oversee the property in the absence of the General

Manager. The AGM is responsible for managing the day-to-day operation of

oversee all front desk activities and ensure guest service standards are being

met in every guest room, every shift, every day.Approach all encounters with guests and employees in a

friendly, service-oriented manner.Act as an ambassador to the hotel and ensure that guests

are receiving an unparalleled guest experience.Check the guest service log upon arrival for the day,

noting any guest requests, complaints and significant events that may require

attention.Be aware of the status of the availability of rooms at the

hotel on any given day to ensure revenue is maximized.Communicate both verbally and in writing to provide clear

direction to staff. Assign and instruct staff in details of work. Observes

performance and encourages improvementMaintain effective communications between all hotel

departments.Monitor all no-show charges, research credit card

discrepancies and process chargebacks.Solicit guest feedback regarding hotel services and

facilities and take corrective action to solve any reported deficiencies.Inspect guestrooms. Provide feedback to housekeeping and

maintenance departments.Must be effective in handling problems in the workplace,

including anticipating, preventing, identifying, and solving problems as

necessary.Make reservations, check-in and check-out guests as

needed.Manage all administrational duties as specifiedWho You AreA self-motivated leader who inspires other team members to

be at their best every dayA highly organized person who is able to establish and

achieve daily and weekly goalsHas great attention to detailExceptional guest relation skills including outstanding

interpersonal and communication skills with a passion for the hospitality

industrySomeone who can think on the fly, set and manage

priorities, and meet deadlinesAbility to maintain confidentiality of guest information

and pertinent hotel dataWhat You Bring5 years of guest service experienceWorking knowledge of Microsoft Office, Internet, and Point

of Sales systems2-3 years of previous management experienceWhat We OfferCompetitive wagesHealth, vision, and dental benefitsMHG Wellness & Fitness ProgramsEmployee Family Assistance ProgramGrowth and professional development opportunitiesDiscounts at all MHG locations across Atlantic Canada as

well as local shops and services

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