Store Manager - Fran 2142

Store Manager - Fran 2142Location: Toronto, OntarioJob Description:The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), and pet food bank programs, as well as through our national donation drives and fundraising campaigns.At Pet Valu, we're Pet Experts, and we're pet lovers, too.Job Overview:As a Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!What you get:Management trainingProduct knowledgePet-oriented career-building environmentWhat you do:Ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane Society)Manage a team of employees, including recruiting, scheduling, training, day-to-day assignment of tasks, supervision, and coachingEnsure that all staff adhere to the standards and procedures set at the corporate operations levelCoordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, and complete miscellaneous corporate paperworkCoordinate efforts of store staff to achieve targeted resultsOther duties and tasks as requiredWhat you bring:Minimum of 2 years customer service and retail store management experienceEnthusiasm for learning & growth in the pet care industryOutgoing and friendly personality with strong customer service skillsAbility to work as scheduled to meet attendance requirements, which include weekends and eveningsReliable means of transportation to and from the storeAbility to observe and coach employees to provide feedback around sales techniques and providing excellent customer serviceCapacity for understanding inter-team conflicts and escalating when necessaryWorking knowledge of POS systemAbility to lift 50lbs repetitivelyIndustry experience is an assetAbout UsWe believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.

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