Guest Engagement Agemt

Job Title: Guest Relations Officer Vacancy: 1 Job Description: To create a unique point of contact for our guests, prior, during, and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following our core values. Responsibilities:

• Comprehensive knowledge of the Hotel, including all departments, services, and outlets.
• Prepare welcome letters for all arriving guests, provide a warm welcome, and offer assistance to all guests entering the hotel.
• Ensure the lobby is clean, and the furniture and newspapers look presentable at all times.
• Conduct hotel tours as required.
• Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking-in guests and ensure cold and warm towels are always available, as per the number of arrivals.
• Prepare departure letters and deliver them one day prior to check-out date.
• Check the arrivals detailed report for the following day and day after to highlight special requests.
• Prepare special occasion cards (i.e., Birthday, Anniversary, Honeymoon) and deliver them to the respective rooms.
• Check guests' profiles and identify repeat guests, preparing the next day’s VIP arrival list.
• Check inspected rooms prior to arrival and ensure they are set up according to guest preferences.
• Raise purchase orders and requisition for guest supplies and office supplies, keeping track of pending orders and monthly requisition costs.
• Upsell hotel facilities and conduct hotel tours as required.
• Check and action traces in Opera on arrival and departure, as well as setting traces sensibly at all times, and update guest preferences and feedback in profile notes.
• Perform any related duties and special projects as requested by Management.

• Minimum of 2 years’ experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five-star hotel with more than 500 rooms.
• College Degree or Diploma in Hospitality Management or equivalent.
• High level of verbal and written English.
• Preferably additional language (Arabic, Russian, French, Spanish, Italian, German).
• Knowledge of Microsoft Office applications.
• Knowledge of OPERA PMS or similar software.