JSI_Front Office.Guest Services Executive

JSI_Front Office.Guest Services Executive

United Arab Emirates

Job Description

About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island offers an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. About the Job: To be the main point of contact for the guests upon their arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and adhering to the Jumeirah Signature Standards. Main Duties:

1. Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
2. Take payment from guests on departure and close their bills correctly.
3. Assist guests throughout their stay with any requirements.
4. Sell rooms to walk-in guests at the maximum rate possible.
5. Ensure that the Guest Services Desk is manned, operationally prepared, and stocked at all times.
6. Maintain the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
7. Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely manner.
8. File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
9. Neatly file registration cards of departed guests by date and in alphabetical order.
10. Scan the passport of every guest on arrival and save the data correctly for the CID Report.
11. Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards.
12. Log and keep the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance.
13. Introduce guests to the Hotel’s Loyalty Club Programme.
14. Lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
15. Perform any other duties as may reasonably be requested by the management.

Qualifications Experience

1. Must have at least 1 year of experience in a similar role.

Skills

1. Must have written, reading and spoken skills in English.
2. Critical thinking skills.
3. Proficiency in Microsoft Office.
4. Familiarity with Hotel Software.

About Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits. #J-18808-Ljbffr