Senior Tech Support Engineer / Team Leader (L3) -
تفاصيل الوظيفة
Senior Tech Support Engineer / Team Leader (L3)The Senior Technical Engineer is responsible for managing the customer Dell Environment. This role requires managing multiple projects and issues simultaneously, ensuring that all issues are logged and tracked to completion.Good presentation skills are essential, as there is daily interaction with customer users both remotely and face-to-face. The engineer must always represent the customer's IT Department in a positive light.The Senior Technical Engineer provides training to lower-level engineers and technicians regularly and may also mentor new staff members or those interested in advancement.SkillsA bachelor's degree, equivalent certifications, or equivalent work experience are required. A Senior Technical Engineer typically must have worked in the field for at least three to four years and possess advanced knowledge and troubleshooting skills.General RequirementsBachelor's degree (BA in IT, CS, CE) is a minimum requirement.ITIL or other certifications.8 years minimum experience.Advanced knowledge and troubleshooting skills.Technical RequirementsExperience with Windows 10 / 11 and MAC OS.Availability for after-hours telephone support.Ensure all tickets are closed within the customer's internal approved SLA.Install, configure, and troubleshoot all hardware, software, and network printers.Assist & maintain wired LAN and wireless networks.Manage Microsoft System Center Configuration Manager (SCCM).Manage Microsoft Intune.Microsoft Autopilot Registration.Application Packaging.Deployment of Windows Operating System and applications.Responsible for coordinating with other entities for setting up virtual meetings.Evaluate and understand new products for training purposes.Provide support, guidance, and assistance to Junior Technical Support Engineers.Ensure all procedures are implemented.Provide reports as required.Ability to multi-task and maintain priorities.Ability to maintain excellent customer service rapport.Any other duties as requested by the Technical Support Manager or Management.Hardware skills with Dell Technologies Client hardware (Laptops, Desktops, and Workstations).Preferred Skills (Will receive training on the below):Dell TechDirectDell SupportAssistDell Client Command Suite
#J-18808-Ljbffr Installation, Maintenance & Repair
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