istant Vice President - Call Centre

Responsibilities:Able to collaborate and coordinate with various departments for resolution.Ensure regular training, supervising, guiding, and motivating their staff members to provide excellent services to customers.Implement new customer service metrics and reporting systems.Conduct daily team huddles to ensure that team members are provided with any process changes and/or updated information.Monitor call center performance metrics and develop and implement strategies to improve customer service.Strict adherence to process turnaround times and adhere to commitments made to the client.Required skills to be successful:Highly motivated with an ability to handle work pressure and to meet tight deadlines.Excellent communication and interpersonal skills with high customer service orientation.Excellent time management and organization skills.Excellent telephone etiquette.Excellent problem-solving abilities.Excellent data analytical skills.

#J-18808-Ljbffr Management & Operations