Senior Associate, Legal Operations

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features. About this job: You will be expected to show a high level of technical knowledge and professionalism at all times when responding to queries from international legal authorities, law firms and relevant third parties within a stipulated time-frame.

What You’ll Be Doing:

• Attending to inquiries from legal authorities and legal representatives from all around the world while maintaining delivery of a high quality service level.
• Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate.
• Maintaining a working knowledge of company products to effectively communicate with external stakeholders.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
• Support the enhancement of our Legal Operations function.
• Manage or participate in specific projects which may arise from time to time.

What We Look For In You:

• A degree in law / compliance / a related field which demonstrates critical thinking.
• Experience in a legal-related role or customer service.
• Excellent communication and writing skills, and are detail-oriented.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passionate to find the right solution and resolve the issue.
• Excellent time management: ability to multi-task to solve issues while managing time.
• Quick learner: ability to ramp up quickly and act on feedback constructively.
• Willing to work on a rotational shift to support 24x7 operations.
• Willing to work in Tun Razak Exchange (walking distance from MRT TRX).

Nice to Haves:

• Working knowledge of CRM tools, such as Zendesk.
• Familiar with crypto/finance-technology industry/blockchain tracing.
• Experience working with teams across global offices and time zones.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and other applications like GA.

Why Join Us?

• Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment).
• Meal Allowance up to RM 500/month.
• Monthly Team Building.
• RM 2500 Benefits per annum (Training & Wellness).
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.