Senior Collections Agent

NCR Management Centre, an outbound Call Centre has a great opportunity for an experienced Senior Collections Agent in our Debt Collection department Requirements:

• At least 12 months collection experience in a Call Centre environment essential
• Strong understanding of debt collection
• Computer literate
• People management skills
• Leadership skills
• Excellent verbal and written communication skills
• Good negotiation skills
• Decision making, and analytical skills
• A high-level of understanding, patience and empathy to navigate difficult client conversations with professionalism under pressure
• Team player with a disposition to learn
• Objection handling ability

• Proactively contact clients via telephone and in writing in order to drive collections
• Work to agreed quality standards and agreed timescales
• Responsible for managing complaints and ensuring compliance
• Liaise colleagues throughout the business and externally with clients
• Dealing with client queries and internal queries within agreed SLAs to reduce client debt
• Maintain client related information on systems to the required standards to progress work, maintain accurate records, identify gaps in client records and proactively collect information
• Outbound calls to clients
• Inbound call handling

Please send your CV to hr@ncrmc.co.za