Customer Relationship Executive

ABOUT AISYA RAHMAN ADVISORY

At Aisya Rahman Advisory, we're more than just a financial literacy training provider; we're a dynamic force dedicated to transforming lives.

We empower mainly Muslim women to get out of riba', manage their own investments and be financially literate, here to the hereafter.

We also empower corporate and government entities to achieve financial literacy and gain mastery via our HRD Corp training programmes. We believe in equipping our audience with the knowledge and skills they need to thrive not just today, but for generations to come.

What sets us apart? It's our unwavering commitment to a startup culture that's exciting, classy, and profoundly enriching. We're fiercely independent, swift in our actions, and we don't measure success by numbers alone. We measure it by the impact we make.

Now, we're on the lookout for exceptional A-team players who share our values, attitudes, and the wealth of knowledge and skills we've cultivated within our company. If you're driven, passionate, and ready to join a team that's serving a higher calling, then look no further.

Join us in our mission to empower countless individuals out there especially women to become financially literate, and in doing so, let's write a richer, more prosperous future for all.

Are you ready to make history?

Location: Sunway Giza, Kota Damansara

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; JOB REQUIREMENTS: JOB DESCRIPTION

Client Acquisition

• Identify, strategise and execute implementation of targeting and reaching potential prospects who would benefit from our financial literacy training modules and convert it into paid training programmes (under HRD Corp, ePerolehan or self-pay).
• Create compelling sales pitches and presentations to potential prospects, existing clients' databases to showcase our company's available training programmes.
• Organise and conduct prospects, clients' meetings and presentations leading to closing of paid training programmes and packages.
• Meet and complete the daily, weekly, monthly sales calls and email reaches to hit the given sales targets.
• Coordination with marketing team to support your sales activities.

Client Relationship Management

• Build, nurture and maintain strong relationships with existing clients.
• Ensure clients' happiness and satisfactions by providing excellent rapport and support, which leads to repeated paid training programmes or engagements.
• Usage of CRM software to track, record and manage customer interations and sales progress.

Market Research

• Stay updated on industry trends, competitors' activities, and up and coming opportunities.
• Analyse available internal and external market data to identify potential collaborations, engagements and areas for growth.

Report and Analysis

• Monitor, track and present sales performance metrics and reports on a weekly, monthly, quarterly and annually basis.
• Consistently meet the given sales KPI on a monthly, quarterly and annually basis.
• Usage of data and insights to make informed decisions and proposal of engagements.

Event Management

• Full participation and presence during financial literacy webinars, training programmes, seminars, workshops or events to perform sales closing on attendees.
• Promote training programmes during the company's online and offline engagements.

REQUIREMENTS

• Minimum 2 years of experience especially in customer service, sales, business development, banking, wealth management, training and events will be an added advantage.
• Familiarity with CRM usage, or coachable so that we can teach you how to use the software, SOP provided.
• Intermediate knowledge of Microsoft Excel, Powerpoint and Word.
• Good written and verbal communication in English.