Department Manager-Fashion,Beauty & Home (PMB)

Job Responsibilities

• Deliver exceptional customer service and maximize selling opportunities through effective people and process management.
• Drive sales and stock management to maximize business profitability.
• Ensure stock integrity by adhering to correct stock management processes (e.g., red flag processes, Never Out of Stock (NOOS), Temporarily Out of Stock (TOOS), shop-keeping disciplines, and In-Store Now [ISN]).
• Engage effectively with planners.
• Launch promotions in line with trading notes and merchandising principles for a complete customer shopping experience.
• Drive interdepartmental integration (e.g., Product Groups, Location planners, Head office, and within store including Trading Manager).
• Ensure exceptional customer service at all touch points.
• Ensure effective product knowledge within the team.
• Drive replenishment to ensure availability.
• Ensure efficient shopkeeping and housekeeping disciplines.
• Manage customer interactions, complaints, and requests.
• Evaluate customer satisfaction reports and devise and implement corrective action plans.
• Manage shrinkage and implement key in-store processes.
• Ensure compliance with the Consumer Protection Act.
• Implement and act on outcomes as per shrinkage plans.
• Analyze high/out of tolerance shrinkage lines and develop and implement action plans.
• Ensure effective implementation through red flag processes, formulate action plans, implement, and follow up.
• Analyze reports and trends and implement action plans.
• Print relevant daily/weekly/monthly reports.
• Interpret information and formulate and implement action plans.
• Identify challenges, trends, and opportunities to drive continuous improvement.
• Manage equipment and the end-to-end stock movement processes in the store.
• Engage with the Distribution Centre regarding stock-related issues.
• Ensure stock accuracy through counts processes and inventory adjustments.
• Drive and control replenishment from the stockroom and holding areas to the floor to mitigate risk.
• Implement launches and promotions effectively and timely within guidelines and budget.
• Ensure availability of stock/merchandise for launches and promotions.
• Manage non-availability and substitute when necessary.
• Conduct floor walks to ensure implementation guidelines have been adhered to.
• Adhere to store processes.
• Comply with Occupational Health and Safety Act (OHASA) and legal requirements including hygiene audits.
• Ensure compliance with internal controls (e.g., access and keys).
• Assist with commercial and operational duties (e.g., weekends, days off, and power hour).
• Communicate and train employees and contractors on store operational policies.
• Ensure effective resource/workforce planning and management in line with legislation and people policies.
• Lead, develop, and retain staff.
• Manage the end-to-end People processes (attract, develop, retain).
• Drive and manage the Integrated Performance Management processes.
• Develop and coach the team.
• Ensure consistent engagement with the team.

Desired Experience & Qualifications

• Matric.
• Relevant tertiary qualification advantageous.
• 1-3 years of relevant managerial experience.
• Driver’s license.
• Technological proficiency.