Sr Travel Consultant

Job Description for Sr Travel ConsultantTravel consultant is responsible for assisting customers, providing information, promoting, and booking traveling arrangements for clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.ResponsibilitiesCustomer HandlingReceive calls made by customers and assist them.Guide customers regarding the order booking procedure.Make refunds, reassurance, and adjustments, and update the logs in the system.Diagnose the clients' specifications and suggest suitable travel packages or services.Make callbacks to customers to provide further assistance and updates.Offer a helping and ready hand to the customers.Suggest alternatives to resolve customer complaints on a priority basis.Bring awareness among customers by educating them about promotions and services.Handle critical issues and immediately report to the available Team leader/Manager.Handle irate customers and help junior staff in case any assistance is required.Training and CoachingRegularly attend training and coaching sessions Pre-shifts/Post shifts conducted by the Service Quality, Team Leader.Execution of team plans to achieve goals of first contact resolution.Learn about the organization's products or services and keep up to date with any changes to them.Report ManagementConvey customer feedback and suggestions to the Team leader in order to offer services exceeding customer expectations.Must-have requirementsDemonstrate effective written and oral communication skills - good command of both spoken and written English and Urdu.Expected to maintain close and effective personal working relationships with coworkers.Expected to interface with external agencies, including recruitment agencies, trainers, and suppliers of other HR products and services.

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