IT Client Success Representative (MSP)

ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will tackle challenges head-on, ensuring seamless operations and unrivaled service quality.

About Us:

As a leading provider of cutting-edge software solutions, ELogix IT empowers businesses and individuals to achieve their goals in the digital age. With our highly skilled professionals and commitment to excellence, our team delivers cutting-edge technology every day. We are providing multiple services to our respectable clients in Pakistan as well as in the USA.

Job Description:

1+ years of MSP experience REQUIRED

3+ Years of IT experience working with Microsoft Technologies (O365, windows servers)

Experience with ConnectWise, Continuum RMM, and IT Glue preferred

Manage Client Life Cycle

Build strong relationships with existing clients, key decision-makers and stakeholders to understand their application priorities and challenges

Provide existing clients with relevant information on how they can optimize our software solutions to ensure client satisfaction and manage application usage by responding to inquiries via phone calls, chat, or email

Collect feedback and suggestions from clients and work out appropriate action plans

Collaborate with internal teams to fully optimize the client experience

Skills and Experience Desired:

BS or MS in IT, CS, SE, Telecom, or related fields.

3+ years of IT or related experience.

Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care. Strong English Communication Skills.

Diagnosis skills of technical issues.

Ability to multi-task and adapt to changes quickly.

Service awareness of all organization's key IT services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide IT services.

Typing skills to ensure quick and accurate entry of service request details.

Self-motivated with the ability to work in a fast-moving environment.

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