Regional Business Process ( SAP Functional Consultant)

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you! The Business Process Consultant is an expert role in E&I Customer Service to drive implementation and continuous improvement of business processes and associated systems. We are looking for a candidate who is knowledgeable of key customer service systems (SAP, Salesforce, eCommerce, etc.) and has passion to enhance the knowledge and skills of E&I customer service team through effective troubleshooting, coaching and training, utilizing leading edge business practices. Responsibilities:

• Provide responsive support for transactional and operational issues escalated by CSRs
• Monitor key system and process metrics to proactively identify and resolve issues
• Initiate and drive process and system improvements, in collaboration with CSRs, Team Leaders and CI SMEs
• Connect with business and partner functions, support Customer Service and business process initiatives to ensure maximum benefit is derived
• Develop, standardize, and maintain regional job aides, knowledge articles and documentation for key systems (SAP, Salesforce, eCommerce, etc.) and associated business processes.
• Develop and deliver regional system training programs, and work with Global Learning Leader to identify training needs and ensures execution of training plan.
• Act as regional point of contact for launch and implementation of new and/or upgraded systems, coordinate and/or perform testing and end user training
• Actively participate in global network of BPCs, Team Coaches and CI SMEs, and contribute to leverage best practice, align global standard process, and drive process improvements
• Oversee and administer System access, role assignment and authorizations based on global standards

• Bachelor's degree in trading or IT.
• At least 5 years of relevant working experience in customer service or SAP operation/support.
• SAP project experience will be a plus
• Good understanding and concept about business and trading.
• Good communication skills, English (both written & oral)
• Proficient in Microsoft Office applications (including Excel, PowerPoint, Word and SharePoint)
• Good team player, self-learner, and willing to accept great challenges.
• Able to lead, initiate, influence, and drive change