National Key Account Manager - Emergency Care

Job Description

Execustaff Recruiting Services SA (Pty) Ltd is seeking a qualified individual for the position responsible for the sales and key account management of the Stryker Emergency Care range of products.

Responsibilities

• Responsible for maintaining and growing existing business and expanding sales within the assigned territory.
• Scheduling and attending appointments with existing and potential customers; and sub-distributors.
• Demonstrating products to clinical personnel.
• Achieving sales targets.
• Networking and developing relationships with new customers and managing existing customers.
• Requesting and following up on quotations.
• General administration associated with the position.
• Assisting and supporting technical services where needed.
• Recording all activities on Force Manager CRM.

Marketing Responsibilities

• Responsible for workshops and various conferences as needed.
• Achieving and managing sales budgeting per territory for the SBU.
• Effective implementation of tactical and strategic plans.
• Conducting effective marketing activities, including congresses and customer workshops.
• Daily calls to customers and new prospects.
• Promoting all products offered in this portfolio.
• Utilizing sales knowledge to effectively sell product features and benefits.
• Evaluating, analyzing, and reporting on competitors’ products to drive strategies.

Customer Relations Responsibilities

• Establishing a network with stakeholders and Key Opinion Leaders.
• Building and maintaining strong relations with all stakeholders.
• Attending appointments with customers and prospects.
• Gathering customer requirements to ensure satisfaction.
• Assisting with successful congresses and training workshops.
• Identifying the correct customers to attend product training to ensure ROI.
• Managing relationships with all customers, prospects, and key opinion leaders.
• Maintaining good relations and communication with internal customers.
• Utilizing customer profiling and mapping tools to grow product families according to customer needs.

Sales Reports and Administration Responsibilities

• Achieving monthly and quarterly sales budgets for the SBU.
• Assisting with daily Ariba/Trade world, tender input, and quote requests.
• Submitting expense claims on time with correct cost allocations.
• Submitting monthly reports to the Business Unit Manager before the 5th of the month.
• Recording weekly call reports and planners on Force Manager.
• Ensuring compliance with regulatory SOPs, SA Regulations, and Code of Business Ethics.
• Maintaining the company’s ethical position.
• Effectively communicating and managing company business conduct policies.

Training Responsibilities

• Maintaining a high level of motivation for marketing functions.
• Preparing and conducting presentations at sales consultants’ and management meetings.
• Assisting with product queries and technical/clinical application information.
• Identifying and implementing educational events for customers to achieve growth.
• Training new customers on the range of products.
• Participating in company business and sales meetings and providing input to management.
• Assisting with planning of all congresses identified.

Reporting Responsibilities

• Adhering to credit policies and procedures of the group.
• Maintaining all administrative responsibilities associated with this position.
• Ensuring all product and marketing activities comply with legal and ethical standards.
• Managing all company expenses within the marketing budget.
• Informing management of changed legal or medical requirements.
• Submitting monthly reports to senior management and recording all activities on Force Manager CRM.

Stock Management Responsibilities

• Assisting with stock rotation and slow-moving identification and returns.
• Providing input on stock ordering and feedback on stock requirements.
• Managing demo equipment allocated to customers.
• Managing boot stock and rotation of stock to reduce expiration.
• Providing feedback to management on consignment stock.

Requirements

Qualifications

• Grade 12 (NSC) is a minimum requirement.
• A relevant degree or diploma is an advantage.
• Project management and sales experience are advantageous.
• Qualified Paramedic is a must for this role (or extensive EMS experience).
• Previous key account management experience is needed.
• Knowledge of the target group of customers such as hospital groups and ambulance builders.
• Computer literacy and proficiency in MS Office, specifically Excel (level 2 at least) and MS Word.

Skills/Competencies

• Advanced planning and organizational skills.
• Excellent written & verbal communication skills.
• Negotiation and project management skills.
• Strong analytical and decision-making skills.
• Ability to work independently and in a team environment.
• High level of energy and stress tolerance.
• Ability to travel extensively in the country and abroad.

Salary: R60 000 - R65 000 per month (CTC), including travel allowance, pension, medical aid, laptop, iPad, fuel card, and reimbursements for cell phone and data. #J-18808-Ljbffr