Field Service Personnel

Job title : Field Service Personnel

• The field service engineer interacts with our customers and is responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client locations.
• He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customer's premises ensuring customer satisfaction.

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
• Provide post-installation education to clients on simple troubleshooting
• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
• Maintain accurate service logs and enter them in the database
• Resolution of a trouble ticket
• Application of configuration changes via our change control systems and processes.
• Liaise with customer service and sales teams with regard to customer complaints and enquiries
• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
• Perform equipment upgrade and configuration
• Draft and submit reports.

• Must Possess a B.Sc (2.1) / HND (Upper credit) in Electrical and Electronics Engineering, Computer Science, Information Technology, or any other related discipline.
• Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), and Cisco Certified Network Associate (CCNA).
• Strong customer service skills
• Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
• Good analytical and problem-solving skills to diagnose issues.
• Time management skills to handle appointments and stay on schedule.
• Attention to detail and ability to multi-task
• Organisational skills.
• Computer and technical skills.