Eligibility Officer

Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview The Role As an Eligibility Officer you will be the first point of contact in the lodgment of new Workers Compensation claims. You'll be responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of claims in line with legislation. In this fast-paced role, you'll utilize your strengths in technical knowledge and resilience to make fair and high-quality decisions for claims. You'll also be responsible for conducting investigations as necessary to ensure every decision made for new claims are of the highest quality and consideration for our customers. How you'll make an impact You will add value to Gallagher Bassett across the following:

• Making sustainable, appropriate and quality initial liability determinations for your portfolio of Work Cover claims within 28 days
• Communicating claims updates and outcomes to injured workers and employers relating to the Eligibility process
• Driving an effective investigatory process in order to make quality decision when determining initial liability for claims
• Providing a quality customer service experience for our internal and external customers
• Accurately calculating all pre-injury average weekly earnings for injured workers
• Communicating the initial decision rational to the Dispute Resolution Team to support the conciliation process
• Working together with your Team Manager, Case Managers, Technical Managers and WorkSafe staff to determine liability and review of entitlement

About you What are we looking for? Our Eligibility team is looking for a candidate who either already has, or wants to develop their technical skills in the Eligibility process and also has:

• Experience in a Worker's Compensation Eligibility role, Case Management role, general insurance or a similar position from a different industry (please note prior eligibility experience is not essential to your success)
• Exceptional time management and organizational skills, and the ability to prioritise your tasks
• Receptivity to continued learning and training
• Investigative and evidence-based decision-making skills
• Strong verbal and written communication

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
• Exciting career - as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards; and employee assistance program for yourself and immediate family members.
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
• "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!

To apply If this sounds like the opportunity you have been looking for, we want to connect! Click on Apply for this job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.