Software Support Engineer
تفاصيل الوظيفة
Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated, multi-technology communication platform that provides flexibility to balance technological capabilities with economic needs. Trilliant is committed to best-in-class solutions that empower our customers and their customers to connect to the world of things. We are an equal-opportunity employer offering comprehensive benefits and compensation packages with a selection of insurance programs. We have dynamic and collaborative work environments with some of the brightest employees in the world. We invest in people and provide opportunities for our employees to grow hand in hand with our business. Under the supervision of the Software Development Manager, the L3 Software Support Engineer will develop new code as well as conduct detailed analyses of complex problems encountered by the customer in order to determine the causes and propose solutions. He will have to be autonomous and efficient in the management/realization of his projects while collaborating effectively with internal experts, in order to allow a quick resolution of customer problems. This role requires software development and diagnostic skills, as well as effective communication skills. Job Responsibilities:
- Participate at all levels of the software development cycle: design, program, test and integrate developed software modules with existing ones.
- Write and revise technical and functional specifications for the product under development.
- Good experience in 24X7 Production support.
- Hands-on experience in troubleshooting issues as needed using Java programming language.
- Good problem-solving skills and analytical ability for root cause analysis.
- Ownership of the work assigned in terms of quality and timelines.
- Identify and understand issues, problems, and opportunities; compare data from different sources to conclude.
- Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remain current with developments and trends in areas of expertise.
- Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization.
- Participate in Agile team meetings.
- Identify and investigate anomalies and implement corrective measures.
- Participate in the planning of projects, estimation of efforts required & its implementation.
- Participate in code inspection activities.
- Mentor and provide mentorship to team members with less experience and/or interns.
- Participate in various software development activities with multidisciplinary teams.
- Minimum 5 years of programming experience in JAVA.
- Experience with Maven, Ant, AJAX, SOAP, Spring.
- Have developed on Unix/Linux, Windows.
- Knowledge of DB – SQL Server, Oracle, Percona an asset.
- Ability to identify and solve problems.
- Experience/marked interest in telecommunications and technologies are an asset.
- Have worked in an iterative or Agile context.
- Attention to quality and timelines.
- Bachelor’s degree in computer science, computer engineering, electrical engineering, or equivalent.
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