IT Support Officer

We are recruiting to fill the position below: Job Title: IT Support Officer Location: Nigeria Department: Engineering Job Grade Level: To be Determined About the Role

• We seek highly motivated and detail-oriented IT Support to provide Information Technology support toan Exploration and production company.
• To manage and maintain the network infrastructure, as well as the acquisition, installation, maintenance, troubleshooting, and repair of computer hardware devices
• To manage all software applications running on the hardware devices and ensure they provide adequate support to the company to achieve set objectives.

• Provides robust support for IT platforms and infrastructure for business operations.
• Assists in implementing IT strategies, policies, and procedures
• Plans, designs, and maintains data networks and servers
• Provides technical support to users on network issues
• Administers day-to-day operations of networks and servers
• Implements LAN/WAN maintenance and management procedures.
• Establishes and maintains user accounts, profiles, file sharing, and access privileges on the company intranet
• Installs, supports, and maintains both physical and virtual network servers and appliances
• Oversees the day-to-day operation of computer networks within the company
• Liaises with the Internet Service Providers and other vendors for cost-effective services in line with Service Level Agreements
• Maintains computer peripheral equipment such as scanners, and printers and ensures that these are prepared and ready to be used.
• Deployment of computer hardware around the company.
• Manages relationships with service providers to ensure seamless, cost-effective, and hitch-free internet connectivity.
• Maintains logs and records of daily data communication transactions, problems, and remedial actions.
• Provides support and maintenance to the business software and applications
• Installs client/server applications and essential software patches carries out any required maintenance of applications, and identifies compatibility issues, escalating appropriately
• Supervises and performs hands-on training for computer users and operators.
• Develops and executes company-wide disaster recovery and business continuity plans for software, data, and applications
• Performs the addition, removal, and updates of staff data and access rights in line with the information security policy.
• Administer and maintain databases, ensuring they are secure, backed up, and optimized for performance.
• Implement and enforce data security protocols to safeguard sensitive information, ensuring compliance with industry regulations and company policies.

• Bachelor’s Degree in Computer Science or Engineering.
• Minimum of 5 years experience in a related role
• Professional qualifications: CCNA, CompTIA A+, N+ and MCSA
• Hands-on experience in maintaining SAP, LAN, WAN, Thin Clients, Printers, Outlook, MS Office etc.

• System Administration
• Database Administration
• On-Call, Networking Knowledge
• Data Management
• Network Hardware Configuration
• Network Maintenance,
• Network Performance Tuning.