ServiceNow ITOM Consultant

Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission-critical IT services that move the world. Role Summary: Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets. Support and coordinate in the following areas:

1. Support Transition
2. New services and products onboarding
3. Bug fix
4. Enhancements

Role Responsibilities:

1. Set-up, configuration, and day to day administration of the SNOW platform, including upgrades and regular patch deployments.
2. Bug fix and proactive performance improvement initiatives for the platform.
3. System reliability and platform health.
4. Good understanding of ServiceNow architecture.
5. Experienced in customization for Catalogue and all ITSM modules.
6. Experienced with creating ITSM/ITOM Reporting dashboards.
7. Proactive monitoring and ensuring security compliance, user access controls.
8. Building/Reviewing/Maintaining technical design documents, Operation Manuals.
9. Code review and deployment, update sets creation. Change review and deployment.
10. Update/configure business rules and Foundation Data as per business requirements.
11. Experience in defining IRE rules, Discovery Patterns and CMDB Classes.
12. Expert understanding of CSDM.
13. Expert understanding and experience of Service Map and Dependency Map.
14. Collaborate with project teams for customization and configuration.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. How to apply: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. #J-18808-Ljbffr