الصفحة الرئيسية ماليزيا Front Office Club Lounge Manager (170517)
الصفحة الرئيسية ماليزيا Front Office Club Lounge Manager (170517)
Front Office Club Lounge Manager (170517)
تفاصيل الوظيفة
Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters. Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality. As Club Lounge Manager, we rely on you:
- Oversee daily Club Lounge operations, ensuring exceptional guest experiences, a luxurious environment, and top-tier service.
- Manage inventory, stock rotation, and ordering of supplies, while ensuring cost control within the lounge budget.
- Supervise Guest Service Agents (GSA) to ensure seamless check-ins, VIP requests, and address guest complaints or feedback promptly.
- Build strong relationships with VIP and frequent guests, catering to their preferences and anticipating their needs.
- Implement training programs to uphold hotel standards, and schedule staff to ensure operational efficiency and coverage.
- Prepare regular reports on guest satisfaction, lounge operations, and staff performance, ensuring compliance with hotel policies, safety, and legal standards.
- Degree/ Diploma in Tourism/ Hospitality/ Hotel Management.
- Proficient in both oral and written English and Malay.
- Familiarity with using hotel property Management Systems (PMS) OPERA will be an added advantage.
- At least 2-3 years of experience in a Club Lounge Manager role or in a similar guest services or front office management position.
- Pleasant, effective social skills, and versatile.
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
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For managing an office, you need various skills and you will be trusted upon many duties while working in an office only needs your working skills. In the course, you will explore the skills and strategies for efficiently managing an office environment. The course teaches you how to maintain a healthy office environment by applying the strategies and techniques of perfect communication, staff development and training, performance managing, and more.<br> <br> Shortly, the ultimate purpose of the course is to prepare you for the role of a manager who is responsible for managing an office. 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الشركة المعلنة عن الوظيفة
Shangri-La Hotels and Resorts
-
Office Admin and Reception Skills Diploma London Institute of Business & Management61 درهم
661 درهممدة الدورة التدريبية: Upto 14 Hours -
Receptionist Diploma Study 365135 درهممدة الدورة التدريبية: Upto 70 Hours
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