Senior Manager Business Operations

Does the thought of growing, leading and motivating your own dedicated team excite you? Are you inspired to deliver a top notch quality service within tight delivery deadlines day in day out? Are you curious enough to not accept the status quo and strive for continuous improvement & innovation? If your answer is ‘Yes’ to these 3 questions then this position might be for you! TransPerfect Trial Interactive is seeking outstanding candidates to help our clients operate more effectively in the changing clinical environment. If you have a sense of urgency, a passion for organization, and a desire to help the world's leading global firms conduct business more effectively, we’d love to hear from you! RESPONSIBILITIES Key Tasks

• Collaborate with Senior Leadership, Director and Associate Director to help generate the Clinical Operations Dept annual business plan, and be responsible for its execution.
• Responsible for driving the Operations Team revenues to ensure KPI’s & billable targets are met whilst controlling costs and non-billable time.
• Develop and implement divisional goals, objectives, procedures and reports which facilitate operational efficiency, high Quality and Productivity levels in line with organizational goals and objectives.
• Exercise control over SLA delivery metrics for document processing and queries in line with internal targets and client contractual expectations.
• Monitor and analyse operational data to identify areas for improvement and implement timely corrective action plans, working in collaboration with other senior leaders.
• Lead, direct and coordinate all activities of the Operations Team, including annual performance reviews and career development road-mapping/succession planning.
• Ensure the Operations Team members receive robust induction, on-boarding and on-going training in order to best support them to carry out their day to day role whilst complying with SOP’s, WI’s and global regulatory requirements.
• Work with cross functional teams including Customer Success, Project Specialists, Sales, Product, and IT; for the benefit of Clinical Operations Dept and the wider business

Other Tasks

• Review RFP, CO’s, SOW’s and assist Sales and CS management on costs for the Operations Team/Projects.
• Assist in the writing and editing SOP’s to keep them current with process changes on department management, quality, and archival.
• Accountable for time management, reporting and performance metrics for global the Operations teams.
• Become an expert in various processing system platform features and functionality and work with senior Operation Leaders and Product Development to recommend new features and functionalities to improve the product and reduce manual activities.
• Mentor the Operations Team to support operational excellence and embrace high impact process improvements/optimization, working in collaboration with colleagues across the division.
• Take a proactive role in learning about clients’ industry, business needs and company culture, in-turn educating the Operations team, in same.
• Travel up to 25% internationally as required for training of staff, client audits, client and industry meetings.

REQUIRED SKILLS AND EXPERIENCE

• Highly self-motivated leader with the ability to inspire others to maximise their potential
• Ability to troubleshoot, problem solve and provide solutions in a dynamic fast paced environment
• Superior written and spoken communication skills in English
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). In particular the ability to manipulate and analyse data and present in easily understood formats to support decision making.
• Minimum Bachelor’s Degree from a 4-year college or equivalent
• Demonstrable track record of ‘hands-on’ operational leadership and management
• Experience of successfully managing change in an operational environment
• Demonstrates a strong flair for innovation to ensure continuous process improvement
• Excellent commercial awareness and business acumen

DESIRED SKILLS AND EXPERIENCE

• Able to multitask in a fast-paced environment
• Work well with people from a variety of different backgrounds and cultures
• Build relationships with clients and co-workers
• Can work independently and as part of a team
• Strong knowledge of technology will be seen as an advantage
• Prior experience of leading teams within a life sciences environment would be welcome but not necessarily seen as an advantage

ABOUT US TransPerfect Life Sciences Solutions has helped life sciences companies conduct clinical development and commercialize products on a global scale. We bring that same level of expertise to our secure, web-based e-clinical solution, Trial Interactive. Trial Interactive enables life sciences companies to streamline the execution and commercialization of global clinical trials and collaborate on partnerships while reducing administrative burdens. To learn more about our Trial Interactive solution, please visit: