Unit Coordinator - Cover Card (Outsource)

دوام كامل في a Laimoon Verified Company في UAE
نُشرت يوم December 16, 2024

تفاصيل الوظيفة

Role: Unit CoordinatorLocation: DubaiRole Purpose:Assisting front end sales unit to submit error free applications and ensure maximum disbursals of cards.Key Accountabilities of the role:Daily applications received from front end sales for prescreening and receiving MIS is prepared and shared with sales management.Discuss discrepant cases with sales unit to submit error free applications.Customer call back performed for verification of applications/documents details.Coordination with sales offices/OPS/CIU units for daily scanning/originality.Scanning and photocopy of applications performed whenever required.Daily forwarding MIS prepared and shared with sales management.Data entries of applications are performed and resolve upfront declines by coordinating with BDMs.Consolidation MI for entire UAE is sent to OPS/CIU for data entry purpose.Review last working day CIU declined/pending files.Arrange resolutions for the cases.Daily coordination with sales for CPV pending cases.Coordination with CIU for any urgent cases to ensure error free applications processed.Reinstate MIS for card unit prepared and shared with the sale management.Scanning reinstates applications and compiling the same for all emirates and sent to the scanning unit/CIU.Ensuring the documents handed over to scanning team with hands-off as per the process.Check image clarity, accuracy of indexed fields and completeness of scanned files before upload.Practice quality control measures to avoid miss-outs of upload and handover.Process and upload the Murabaha Contracts on Finnone system.Prepare daily report for the number of documents scanned and making the MI for the same.Last working day reinstates are tracked daily for No Updates/In process, by coordinating with CIU and ensure these cases are resolved.Contract receiving and final contract closing MIS are prepared, by coordinating with all support staff, and shared with sales management.End to end process for stage 2 cases are tracked for OPS processing.Coordination with OPS for entire UAE WIP cases and resolves the discrepancies and ensure all cases are disbursed.Coordination with UAE cards team and send the final closing MIS for business management review.Tracking of physical applications and archival of the same BDM wise.Retrieval of physical applications whenever required, and records are maintained accordingly.Error MIS is prepared and shared with sales management.Prepare the submitted case MI tracker.Prepare pending and decline MIS, on coordination with CIU to get the PP IDs of last working day submissions, daily.100% review of pending and declined files with respective BDMs for reprocessing error free applications.Maintain and dispose the permanent decline cases as per the defined process.Specialist Skills / Technical Knowledge Required for this role:Knowledge of MS Office, Excel.Knowledge of Flex, CMS, Prime, Synergy and File net capture.Ability to work under pressure and stringent deadlines.Team player.

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