Food & Drinks Host

Job Description - Food & Drinks Host (HOT0B7MZ)

Work Locations

Hilton Garden Inn Bahrain Bay 4661 Manama 17000110

Position Purpose

To be a passionate, bright-hearted host and highly collaborative member of the guest operations team, maximizing customer spend while delivering exceptional brand-specific experiences, mainly in F&B but also in other areas of the hotel.

Duties & Key Responsibilities

Being a Great Team Member

1. Come to work every day with a smile on your face.
2. Be a reliable and motivated member of the guest operations team.
3. Communicate clearly and constructively with other team members to help deliver great guest experiences in all areas of the hotel.
4. Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times.
5. Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, including helping out in stewarding, housekeeping, and FO.
6. Provide constructive suggestions/feedback to your Line Manager on products, processes, and procedures to contribute to our continuous improvement efforts.
7. Be aware of planned team meetings and learning sessions and attend as required.
8. Show interest in learning something new every day.
9. Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day.
10. Volunteer to participate in company campaigns like Travel with Purpose or TM committees.
11. Execute duties as assigned by the Hotel Leadership team.
12. Be open to acquiring new knowledge and skills in areas such as kitchen, HSK or FO to provide support to these departments where required, improving chances of faster career progression.

F&B Specifics

1. Organise your assigned ‘work area’ to deliver the pre-service and service tasks effectively and efficiently, in line with our quality and service standards.
2. Constantly maintain your work area clean and tidy.
3. Take time to be a great host, engage in small conversations, and actively ask guests for their feedback. Immediately take actions to make it right where required.
4. Constantly look for areas of improvement when taking orders and delivering food to guests to enhance guest experience in all F&B outlets.
5. Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customers in our F&B outlets.
6. Actively upsell our products and provide advice to guests on food recommendations and beverage pairing.
7. After 6 months in the role, decide whether the scope of your role should be extended to Front Office duties and responsibilities. If the decision is to extend the scope, participate in all respective trainings and complete all assigned e-learning courses within the set deadlines.

What are we looking for?

A Food and Beverage Host serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Commitment to delivering high levels of customer service.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.

It would be advantageous in this position to demonstrate the following capabilities and distinctions:

• Previous Food and Beverage and/or industry experience.

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