CRM Executive
تفاصيل الوظيفة
Ensure all the data entered on the database system is correct and precise.
Update Customer Information.
Contact customers and Companies.
Update our DMS and project sheet daily.
Create and follow all the data through Kerridge (CRM), LMS, LMT.
Monitor all Customers Inquiries from different channels (Web, social media, Landline).
Monitor our daily Survey to ensure that our client's satisfaction.
Provide a daily Digital Leads Report.
Keep a diary of press communications activity.
Provide a Monthly Digital Monitoring Report.
Attend to customers contacts (Inbound/Outbound) and resolve inquiries, issues, and complaints.
Maintain a high level of customer satisfaction and promote company reputation by ensuring complaints received are logged in the system, followed up, customer notified, and provide updates on resolution.
Educate and direct customers to appropriate channels to enhance customer convenience.
Handle an average of 100 calls per day.
SkillsStrategic Problem Solver: Proficient in analyzing complex client needs, identifying potential challenges, and crafting innovative solutions that align with both client objectives and company goals.
Demonstrated expertise in deciphering intricate client issues, predicting potential bottlenecks, and devising ingenious approaches that ensure client and company success.
Proven track record of unraveling multifaceted client challenges, envisioning potential obstacles, and crafting strategic remedies that synergize client and corporate interests.
Experienced negotiator, adept at orchestrating discussions that culminate in mutually favorable conclusions, whether in refining contract specifics or tending to client inquiries.#J-18808-Ljbffr
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