الصفحة الرئيسية قطر Customer Service Advisor
الصفحة الرئيسية قطر Customer Service Advisor
Customer Service Advisor
تفاصيل الوظيفة
Key AccountabilitiesManage & Digitize incoming banking transaction traffic at Branches & Premium Banking HubsBuild sustainable relationships and trust with customers through an open and engaged communication modelWell presented in terms of manners, dress, turnout, and client attitudeIdentify and assess client needs holistically at the point of contact & deliver delightful experiencesCollect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product/service solutionsGenerate sales leads at the point of contact based on assessment of client needsProvide accurate, valid, and complete information by using the right tools & processesMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines, and policiesTrack customer experiences across online and offline channelsCollaborate with other Retail teams to enhance customer services and brand awarenessAlign customer experience strategies with marketing initiatives, as well as inform customers about new product features and functionalitiesPerform product tests, evaluate after-sales and support services, and facilitate improvementsDocument processes and log technical issues, as well as customer compliments and complaintsIdentify customer needs and take proactive steps to maintain positive experiencesDevelop feedback surveysSchedule in-person and video meetings with customers & prospects as neededThink of ways to show appreciation for loyal clients and improve overall brand experienceSkillsAbility to work under pressureAccuracy and attention to detailExtensive knowledge of the banking sector in Qatar and the regionKnowledge of Retail Banking Industry and branch bankingNumerical skillsTime Management skillsRisk ManagementCommunicationInterpersonal SkillsQualityStrategic Thinking/ManagementTeamworkIntegrity/EthicsCustomer Service#J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
الشركة المعلنة عن الوظيفة
Confidential
-
Call Centre Training Brentwood Open Learning College134 درهم
1,506 درهممدة الدورة التدريبية: Upto 200 Hours -
Customer Services Course (Level 1) Brentwood Open Learning College90 درهم
935 درهممدة الدورة التدريبية: 80 Hours
Similiar Jobs that might interest you
ADVISOR, MARINE & LOGISTICS
QatarEnergy... Department MARINE & LOGISTICS Title ADVISOR, MARINE & LOGISTICS Education B.Sc. / Bachelor's ...
قطر 28 أيام مضت
Senior Project Performance & Reporting Analyst
Ably ResourcesLive Vacancy Qatar Senior Project Performance & Reporting Analyst Job Overview: My client are seeking an experienced ...
Qatar - Doha 28 أيام مضت
SR. SHIFT SUPERVISOR (CDU)
QatarEnergyDepartment PRODUCTION (REFINING) Title SR. SHIFT SUPERVISOR (CDU) Primary Purpose of Job Education • Degree in ...
قطر 28 أيام مضت
MAINTENANCE ENGINEER (ELECT)
QatarEnergyDepartment INDUSTRIAL CITY OPERATIONS (RLIC) Title MAINTENANCE ENGINEER (ELECT) Primary Purpose of Job Plan, ...
قطر 28 أيام مضت
LEAD, TRADING APPLICATIONS DEVELOPMENT
QatarEnergyDepartment INFORMATION & COMMUNICATION TECHNOLOGY Title LEAD, TRADING APPLICATIONS DEVELOPMENT Primary Purpose of Job ...
قطر 28 أيام مضت
Material Handling Engineer- Piping & Layout
Global Projects Services AGCompany: Saipem Project: NFPS3 Location: Doha, Qatar Job Title: Material Handling Engineer- Piping & Layout About us: ...
Qatar - Doha 28 أيام مضت
Single Point Mooring (SPM) Supervisor
NES FircroftGreetings from NES!! We are hiring for an experienced Single Point Mooring (SPM) Supervisor - Loading Operations for a ...
قطر 28 أيام مضت
Machinery Control Engineering Specialist
NES FircroftGreetings from NES!! We are hiring for an experienced Machinery Control Engineering Specialist for a PERMANENT role ...
Qatar - Doha 28 أيام مضت
PQCS Structural & Piping
Global Projects Services TATCompany: Saipem Project: NFPS3 Location: Doha, Qatar Job Title: Project Quality Control Standards - Structural & ...
Qatar - Doha 28 أيام مضت
AUT Scanner Technician (Fixed Term 12 Months)
OceaneeringCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy ...
قطر 28 أيام مضت
PQCS - Mechanical & Equipment
Global Projects Services TATCompany: Saipem Project: NFPS3 Location: Doha, Qatar Job Title: PQCS - Mechanical & Equipment - Project Quality ...
Qatar - Doha 28 أيام مضت
PQCS - Electrical & Instrumentation
Global Projects Services TATCompany: Saipem Project: NFPS3 Location: Doha, Qatar Job Title: PQCS - Electrical & Instrumentation - Project Quality ...
Qatar - Doha 28 أيام مضت
IT Business Development and Sales Manager
NES FircroftJob Title: IT Business Development and Sales Manager Location: Qatar Key Responsibilities: Develop and implement ...
Qatar - Doha 28 أيام مضت
Oil & Gas Operations Manager
NES FircroftJob Title: Operations Manager - Oil & Gas Division Location: GCC (Preferably Qatar) Position: Full-time Minimum ...
Qatar - Doha 28 أيام مضت
Industrial Hygienist Specialist
NES FircroftGreetings from NES!! We are hiring for an experienced Industrial Hygienist Specialist for a PERMANENT role for an oil ...
Qatar - Doha 28 أيام مضت
ASST. MANAGER, INSPECTION & C/M
QatarEnergyDepartment ASSET INTEGRITY (MESAIEED OPERATIONS) Title ASST. MANAGER, INSPECTION & C/M Primary Purpose of Job • ...
قطر 28 أيام مضت
Reservoir Engineer (Unconventional)
ConfidentialBachelor's in Petroleum/Chemical Engineering & Reservoir Engineering Specialization •Minimum 15 years of industry ...
قطر 28 أيام مضت
Telecom Engineer
NES FircroftGreetings from NES!! We are hiring for an experienced Telecom Engineer for a PERMANENT role for an oil and gas ...
Qatar - Doha 28 أيام مضت
لماذا تقوم بالإبلاغ عن هذه الوظيفة؟
Job has expired لا يمكن عرض هذه الصفحةبدلًا من ذلك، يمكنك النقر على الرابط أدناه أو نسخ/لصق الرابط في متصفح الإنترنت الخاص بك.
https://en-qa.whatjobs.com/coopob__cpl___2551_209180__2204_1ad7b19332fd0b416ae44fe9712e741c?utm_source=2204&utm_medium=feed&keyword=Customer-Service-Advisor&location=Doha&geoID=13