Senior Consultant

دوام كامل في a Laimoon Verified Company في UAE

نُشرت يوم December 13, 2024

تفاصيل الوظيفة

We at the Excellencors are committed to being and remaining among the most reliable consulting and training firms in the Arab World, with a continued strive to become the trusted partner for governmental and private organizations along their journey towards achieving sustainable excellence by developing integrated management systems through the collective contribution of a highly talented team of experts equipped with updated knowledge, accumulated experiences, and a commitment to the highest standards of professionalism.Specific ResponsibilitiesExecuting Performance Development Projects based on Excellence Models requirements including EFQM, the Fourth Generation of Government Excellence Program (4G) & GEM 2.0, covering all support and core functions for various government entities.Executing Customer Service Enhancement Projects based on the requirements of Emirates Government Service Excellence Program - Global Star Rating Program (7 Stars), for various service provision channels including Service Centers, Call Centers, Website & Mobile Apps.Introducing change and managing clients' expectations across the full hierarchy from top management to all other positions.Executing Transformation Projects towards Sustainable Excellence and ensuring the proper participation of government entities in the Sheikh Khalifa Government Excellence Program (SKGEP), Dubai Government Excellence Program (DGEP), etc., covering multiple stages of implementation such as institutional assessment, gap analysis & prioritization, planning & implementation of improvement projects and initiatives.Executing Business Process Re-Engineering (BPR) projects based on best practices such as SIPOC, APQC, BPMN 2.0, etc.Executing Quality Standards Implementation projects including ISO 9001, ISO 44001, ISO 20000, ISO 21500, ISO 22301, ISO 29993, ISO 10015, OHSAS 18001, ISO 27001, etc.Taking accountability for your role on company projects, taking necessary actions to ensure that performance remains on the track of excellence.Assisting in training government & private organizations for specialized courses and actively supporting the management and principal consultants of the project to develop the business.Skills and QualificationsBachelor's degree in industrial engineering or equivalent.Master's degree is an added value.Minimum of 3 years' experience in a Management Consulting firm.Implementation and project management focusing on implementing performance development and training.Excellent time management, analytical, problem-solving, and logical thinking skills.Strong entrepreneurial and team spirit.Understanding business requirements.High level of commitment and ability to work under pressure.Professional demeanor when dealing with clients.Excellent communication skills in English and Arabic.

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