Tata Play Ltd | Assistant Manager - Process & Quality | noida

Office Location - Noida, Sector 125Work from Office roleRole Purpose:A Tester is required to study new IT solutions & assess impacts of deploying the solution from functional capability & usability standpoint.This role owns the end to end end-user acceptance testing process and is required to develop use-cases for functionality; perform functionality testing and coordinate with IT team /vendors for bug-fixes. The role is responsible for a seamless go-live experience to the end user.Major purpose of the job:Understand the business requirement and solution provided and identify impacts across systems used for service delivery.Develop use-cases for functionality and test the product delivered by IT/Vendor for compliance to business requirements defined & solution signed-off by stakeholdersTrack defects and facilitate fixes for defects identified which includes deployment of necessary audits and prioritization of defects along with business impact & requirement document for the defects.Test the product / Service (Involve functional stakeholderCoordinate with BA & IT/Vendor for bug fixesTrack and publish bugs identified and status of fixesFacilitate end-user training and monitor adoption thereon.Facilitate seamless go-live from a end-user experience standpoint (Can be an internal user / a subscriber)Sr. Executive - Post-production review of functionalitiesExecutive - handle key configuration related to Charges as part of testingShould be familiar with application testing toolsShould have a good understanding of service delivery platforms2-3 years of overall work experience with at least 1 year relevant experience.Track & monitor all system functionality queries & issues & take it up with relevant teams for resolutionProject support the Project Manager on field related testing functionalities and process documentationPerform regular audits on WOs, IDs, Service regions, mobile numbers, Asset status.Manage configuration changes with respect to Work OrdersFunctional SkillsIs familiar with and equipped with know how / tools required for product testingUnderstands Technology (Good understanding of various technology platforms that support customer service delivery)Understands business changes / challenges and has the ability to identify technology support requirements to achieve business objectives.Should have an eye for details and be meticulous in his/er approach. Ability to document details a must. AGG