Branch Manager

Job Description

Branch Manager Responsibilities Deliver superior service and maximize customer satisfaction * Respond efficiently and accurately to customer complaints * Regularly review product quality and research new vendors * Organize and supervise shifts * Appraise staff performance and provide feedback to improve productivity * Estimate future needs for goods, kitchen utensils and cleaning products * Ensure compliance with sanitation and safety regulations * Manage restaurant’s good image and suggest ways to improve it * Control operational costs and identify measures to cut waste * Create detailed reports on weekly, monthly and annual

Job Requirements

revenues and expenses * Promote the brand in the local community through word-ofmouth and restaurant events * Recommend ways to reach a broader audience (e.g. discounts and social media ads)* Train new and current employees on proper customer service practices * Implement policies and protocols that will maintain future restaurant operations Qualifications Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role * Proven customer service experience as a manager * Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff * Familiarity with restaurant management software, like Revel and joint * Strong leadership, motivational and people skills * Acute financial management skills * BSc degree in Business Administration; hospitality management or culinary schooling is a plus The job will be in Saudi Arabia Makkah, Jeddah