Digital Operations Project Manager (PMO)

ZAIN1408 - Digital Operations Project Manager (PMO)

Operation Division PMO Location Closing Date 17-Dec-2024

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: Zain Overview

About the Role

This role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede". Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain’s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs. With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all. The Digital Operations Project Manager (PMO) at Bede will serve as the key coordinator and point of contact for mobile app development efforts within the company, focusing on digital-only microfinancing solutions. This role will oversee the progress of app development sprints, manage requirement collection, coordinate designs, and optimize the app’s user journey. The PMO will facilitate communication between business stakeholders and the technical development team, ensuring alignment with business objectives and timelines. This person will also work closely with business heads, customer care, finance, compliance, and risk heads to ensure a seamless integration of app functionalities with various business needs and regulatory requirements.

What We Need From You

1. Education: Bachelor’s degree in Business, Project Management, Information Technology, or a relevant field. Agile certifications (e.g., Certified ScrumMaster, PMI-ACP) are a plus.
2. Experience: 8+ years of experience in project management, with a focus on mobile app development or digital product management. Experience in fintech or microfinancing is a strong advantage.
3. Skills & Knowledge:
   • Project Management Skills: Expertise in managing projects using agile methodologies (Scrum, Kanban), with the ability to coordinate across multiple teams and stakeholders.
   • Communication Skills: Strong communication skills to act as a bridge between business and technical teams, facilitating effective collaboration.
   • Analytical Skills: Ability to track and analyze development metrics to make data-driven decisions.
   • Problem-Solving: Experience in risk management and issue resolution, ensuring projects stay on track.
   • Familiarity with app development tools like Jira, Trello, Confluence, or similar project management platforms.

Main Responsibilities

1. Project Planning & Coordination: Coordinate the app development lifecycle at Bede, from initial planning to launch, ensuring that all project objectives and milestones are clearly defined and met.
2. Point of Contact for Technical Teams: Act as the primary liaison between business stakeholders (including business heads, customer care, finance, compliance, and risk) and the technical development team, facilitating clear communication and understanding of project requirements.
3. Requirements Gathering & Analysis: Work closely with business heads and other stakeholders to collect and document app requirements, including functional requirements, user stories, and acceptance criteria.
4. User Journey & Design Coordination: Collaborate with UX/UI designers, product owners, and business heads to refine the app’s user journey, ensuring it delivers a seamless and intuitive experience for microfinance customers.
5. Sprint Management & Progress Reporting: Oversee sprint planning, reviews, and retrospectives, ensuring that the technical team follows agile practices and stays on track.
6. Performance Monitoring & Quality Assurance: Ensure that all app features and updates meet quality standards, coordinating user acceptance testing (UAT) and addressing any feedback from the compliance and risk teams.
7. Stakeholder Engagement & Communication: Provide regular updates to the Business Director and key stakeholders, including business heads, customer care, finance, compliance, and risk teams on project status, challenges, and next steps.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s): #J-18808-Ljbffr