Infiflex Technologies Pvt. Ltd. | Junior Customer Engagement Executive | kolkata

Overview: In this role you will be responsible for ensuring that Infiflex's customer's expectations are met and for building strong and lasting relationships with our existing clients. You will manage a portfolio of complex accounts and serve as the point of contact for these accounts. You will also assist clients with ongoing projects and help them address issues and problems.Responsibilities:Develop new strategies for customer loyalty activities.Respond to customer inquiries and resolve service complaints in a timely manner.Follow up and contact outgoing customers for renewals.Analyze customer feedback and develop new techniques to ensure customer loyalty.Provide excellent customer service and ensure customer satisfaction.Build positive customer relationships for loyal businesses.Job Requirements:Degree/Diploma in any field with 0-2 years of experience.Strategic and creative thinker with the desire and willingness to roll up their sleeves to get the job done.An intellectual contributor with the ability to analyze data and draw meaningful implications to propose differentiated solutions, then communicate those solutions in a simple, fact-based manner.Good at solving complex problems.Excellent interpersonal skills and collaborative leadership, using influencing skills.Excellent project management skills and detail orientation.Good English communication skills, both written and verbal.Ability to meet tight deadlines and multi-task, while flawlessly executing projects in a fast-paced environment. AGG