Head of HealthCare Operations (Parktown)
تفاصيل الوظيفة
Job title : Head of HealthCare Operations (Parktown)Job Location : Gauteng, Deadline : December 21, 2024Quick Recommended Links Jobs by Location Job by industries DescriptionTHE JOB AT A GLANCEAs the Head of HealthCare, you will be reporting to the CEO of COID & Group Operations.You will be responsible for providing strategic direction and evaluation of the sub-acute rehabilitation centre and fostering sustainable interdisciplinary collaboration towards achieving the goal of successful and cost-effective rehabilitation for customers. You will also be responsible for execution of our RMA HealthCare Strategy, ensuring that all the revenue budget and occupational rate for the sub-acute rehab centre is managed appropriately and achieved.WHAT WILL YOU DO?Implementation of the HealthCare StrategyProvide strategic and creative direction of the HealthCare strategyExecution of the HealthCare Strategy and monitor deliverablesBuild a Sub-Acute Rehab centre that is fit for to compete in the market and ensuring compliance with legislation and that it is consistent with the overall RMA strategyAdjudicate requests for additional care and confer with senior RMA medical personnel prior to decision makingExplore the model of the centre and mobile clinics for better quality care.Managing the Sub Acute Rehab CentreOversee all activities of the rehabilitation centreDevelop an operating model for the sub-acute rehab centreSupport or assist the Rehabilitation team to execute the rehabilitation and early return to work frameworkAssist in the enhancement of the mapped process for the medical management and rehabilitation teamProvide strategic and operational input to the day-to-day activities of the Rehabilitation centreProvide clinical leadership to ensure personalised, safe, effective, and timely quality patient care for patients of the specialty at the RMA subacute rehabilitation facilityEnsure legislative and RMA policy compliance in all rehabilitation practicesOversee the internal policies, processes and procedure on the coordinated case management at the sub-acute rehab centreWork with the rehabilitation team to identify and establish potential provider networks that will support the centreEnsure cost effective patient assessment and treatment plansAdhere to the service level agreements or turnaround times to enhance the overall claim management processing cycle.Customer and Stakeholder RelationsDevelop promotional campaigns for the centre, working with the social insurance teamEnsure customer satisfaction pertaining to sub acute rehabilitation centre servicesEngage with hospital management and provider networks to establish strong stakeholder relationshipsWork collaboratively with managers in Medical, Claims Management, and internal and external MSPs to promote RMA Benefits and negotiate improved tariffsEngage with internal and external stakeholders to investigate and identify operational needs and areas of improvement in line with the company strategyEffectively collaborate with respective business units to implement customer centric business processes and technology solutionsDocument and implement operational needs to solve business challenges and help drive customer service deliverySupport the COID and Group Operations management team in identifying, assessing and providing solutions to business requirementsLiaise with relevant stakeholders to identify, assess, and document business requirements.ReportingProvide feedback to COID and Group Operations Management on occupancy rate, progress of the sub acute rehab centre operating model in line with the targets, hospital medical spend and provider usage patternsMonthly reporting on sub acute rehabilitation centre revenue and expenses status and progress.Team LeadershipOversee the performance of the sub acuture Rehabilitation centre to deliver a best-in-class service to all relevant stakeholders, meeting or exceeding all key performance areas and within budgetSupport cross RMA initiatives to drive improvements and improve efficienciesEliminate obstacles facing staff, to make sure workloads are fairly spread, and to improve the overall work environmentEvaluate the performance of direct reports against contracted performance targets, identify performance and developmental gaps and agree on personal development plansPromote a spirit of equality and non-discrimination and ensure that policies are implemented fairly and consistentlyDevelop and maintain a work environment that recruits, retains, and supports high performing employeesParticipate, and encourage sub-ordinates to participate, in seminars, workshops, and conferences and online learning as identified in personal development plansKeep abreast of emerging trends in health care delivery; identify and define new and innovative strategies to achieve organisational goals and objectivesGrow and maintain a strong medical community of practice and cultivate a learning culture amongst medical and administrative colleagues.RequirementsWHAT YOU'LL BRING TO THE TABLE?Degree or Diploma in any of the therapy professions (Physiotherapy, Occupational Therapy, Social Work or Speech Therapy) or Relevant healthcare qualificationNQF Level 9: Master's Degree in an Accredited Healthcare or Insurance or Management QualificationOccupational Health qualification diploma /degree (DOH) will be advantageousMinimum 8 - 10 years clinical experience, which includes a rehabilitation environment or experienceExperience in Rehabilitation of the injured preferredExperience managing a team of medical specialistsCase Management experience advantageousUp-to-date knowledge of relevant OHS Act and Regulations, COIDAUp-to-date knowledge of OHS Act and Regulations, COIDADemonstrate knowledge of and proficiency in rehabilitation services and modalitiesCase management knowledge and skillExceptional communication skills: Listening, verbal and writtenProficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint)Diagnostic, analytic, and problem-solving skills.Well-developed organisation and time management skillsAbility to build and lead cohesive, successful team(s)Up-to-date registration with the Nursing Council or HPCSA (independent practitioner) / SACSSPValid driver's licenseKnowledge of business policies, processes and procedures, legal compliance. Medical / Healthcare jobs
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
