Floor Manager

Job Position: Floor Manager Salary Range: Basic from RM2600- RM5000 Working hours : Tuesday - Sunday (9am - 7pm) Location: Eco Botanic JB Company Background: Dance Studio Job Summary: Seeking a highly organized and customer-focused Floor Manager to oversee the daily operations of our reception area, apparel outlet, and dance and piano class scheduling. The successful candidate will be responsible for ensuring smooth check-in and check-out processes for customers, managing retail sales, and coordinating class schedules. This role requires excellent interpersonal skills, attention to detail, and the ability to multitask in a dynamic environment. Job Scopes Reception Management

• Greet and assist customers as they enter the studio
• Answer phone calls, respond to emails, and handle customer inquiries
• Manage appointment bookings and provide information about services and classes

• Oversee the daily operations of the apparel outlet, including inventory management and sales
• Ensure the outlet is well-organized, clean, and stocked with the latest merchandise
• Assist customers with product selection and purchases

• Coordinate and manage the scheduling of dance, piano and childrens centre classes
• Communicate with instructors and students to confirm class times and any changes
• Maintain accurate records of class schedules and attendance

• Facilitate the check-in and check-out process for customers attending classes and sessions
• Ensure all necessary paperwork and payments are completed accurately
• Address any customer concerns or issues promptly and professionally

• Maintain customer records and update databases as needed
• Prepare and submit daily, weekly, and monthly reports on studio operations
• Assist with marketing and promotional activities as required

• Qualifications
  • Previous experience in a customer service or retail management role
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software
  • Ability to work flexible hours, including evenings and weekends
  • Passion for dance, music, and fitness is a plus
  Key Competencies
  • Customer Service: Ability to provide high-quality service and support to customers
  • Leadership: Ability to manage and motivate a team to achieve studio goals
  • Problem-Solving: Strong analytical skills to address and resolve issues effectively
  • Attention to Detail: Ensure accuracy in scheduling, inventory management, and customer records
  • Flexibility: Adaptability to handle the dynamic nature of studio operations and schedules