Vice President Information Technology Services

Career Opportunity @ TRIARQ Health, India Vice President Information Technology Services (VP - Enterprise Services)  TRIARQ Health is a Physician Practice Services company that partners with doctors to run modern patient-centered practices so they can be rewarded for delivering high-value care. TRIARQ’s Physician-led partnerships simplify practices’ transition to value-based care by combining our proprietary, cloud-based practice, care management technology platform and patient engagement services to help doctors focus on better outcomes. Industry Type: IT-Software, Software Services  Location: Hinjewadi, Pune (work from office) or Nashik YOUR RESPONSIBILITIES INCLUDE: As the VP - Enterprise Services , you will have complete ownership of the end-to-end delivery of services, programs, and projects across multiple verticals, strategic business units, and customer units. This includes formalized operating model, overseeing everything from resource ramp-up to the successful management of programs, ensuring seamless delivery and profitability. You will be accountable for the P&L of the entire enterprise service portfolio, driving financial success while balancing operational efficiency. The role requires an experienced leader who has managed large-scale service delivery operations, overseeing large, cross-functional teams across multiple geographies. You must possess a strong background in scaling delivery teams, managing complex technology solutions, and ensuring delivery excellence to achieve both customer satisfaction and internal goals. Key responsibilities include portfolio management, delivery oversight, technology strategy, architecture design, resource and budget planning, and operational optimization, with a relentless focus on achieving business outcomes and financial targets. Key responsibilities: Service Leadership: Oversee the entire software delivery function across multiple industry verticals and strategic business units, ensuring the seamless execution of all enterprise services . Manage and lead a large, cross-functional team including service delivery managers, program managers, and project managers, to drive excellence in service delivery operations, ensuring that all customer programs are delivered on time, within scope, and aligned with strategic business objectives. Portfolio & P&L Management: Take complete ownership of portfolio management. Quantify current cost, tracking of time/financials of ongoing projects. Ensuring that all services and projects are delivered on time, within scope, while driving profitability across the organization. Technology & Architecture: Drive the technology vision, ensuring that delivery frameworks are optimized for performance, scalability, security, and reusability. Take ownership of technical architecture, from design through implementation and deployment. IT Delivery Process & Standards: Establish and maintain IT delivery processes that align with industry standards to ensure consistency, scalability, and quality across all projects. This includes embedding and enforcing Agile, Scrum, DevOps, and iterative delivery models across cross-functional teams. You will ensure that these processes are followed rigorously across the delivery lifecycle—from planning through execution and deployment—to optimize operational efficiency and align with customer expectations and internal business goals. Operational Excellence: Overseeing onboarding and offboarding of projects. Build enterprise level operational processes in alignment with customer requirements and frameworks to improve efficiency, scalability, and customer satisfaction. Introduce best practices, such as Agile methodologies and DevOps principles, and AI/ML led automation to ensure delivery excellence. Stakeholder Management: Act as a key point of contact for executive leadership and customers, ensuring alignment of goals, expectations and open communication. Collaborate closely with all product and program verticals to meet and exceed both internal and customer needs. Resource Planning: Develop resource plans, to ensure optimal utilization and balancing project demands with available capacity. Oversee the hiring, training, and retention of top talent within the delivery teams. Budgeting and Financial Oversight: Manage the P&L for the enterprise services division. Ensure that all services are delivered cost-effectively while meeting customer expectations. Innovation & Service Offerings: Lead the conceptualization and development of new service offerings and solutions, staying ahead of industry trends and customer needs. Team Development: Mentor and guide delivery teams, fostering a culture of innovation, collaboration, and accountability. Ensure continuous learning, growth opportunities, and succession planning for team members.   TRIARQ LEADERSHIP TRAITS: Business Acumen: As a solutions-oriented change leader with influencing capability, you will develop and align the financial strategy with the business strategy. You will help develop the company’s financial acumen to broadly balance resources and understand the financial implications, risks, and trade-offs of investments in every aspect of the business. Organizational Leader: You will help the company develop and deliver new ways of working across a diverse talent pool. As a leader, you will be seen as a strategic doer, by demonstrating agility and collaboration throughout the organization. Operational Agility: Proven track record in managing large-scale delivery teams, improving processes, and adapting to new challenges and opportunities in a fast-paced environment. Data-Driven Decision Making: Leverage data and metrics to forecast trends, optimize resource utilization, and drive productivity in delivery operations. People Leadership: A compassionate, emotionally intelligent leader who inspires teams and builds a strong culture of collaboration, diversity, and inclusion. Customer Focus: A strong commitment to ensuring customer satisfaction by delivering high-quality solutions that meet and exceed expectations. Authenticity: TRIARQ’s organization is an agile environment with many moving parts. Help manage the frequent and complex challenges of the company while being open and transparent with employees, fostering trust, and being a resource in the middle of chaos. Also, maintain the right temperament and trust to build credibility with internal and external stakeholders. Compliance & Risk Management: Ensure compliance with industry regulations, maintain up-to-date knowledge of security and quality standards, and implement risk mitigation strategies in delivery organization wherever needed.   REQUIRED QUALIFICATION & SKILLS:   Education : Graduate or Postgraduate degree in Computer Science, Engineering, or a related field from a reputed institution. Experience : 20+ years of experience in the industry, with at least 12+ years of experience in delivery management for large accounts (>1000 people) or multiple accounts. Must have experience managing large delivery teams of diversified across geographies. Leadership Experience : Experience as an Enterprise Delivery Head or Technology Practice Head, managing horizontal or industry verticals. Experience managing delivery operations in the U.S. market is essential. Communication & Collaboration : Exceptional communication skills, both technical and non-technical, with the ability to collaborate with diverse teams and stakeholders, including senior leadership and customers. Process & Quality Management : Strong experience in implementing quality management processes, operational frameworks, and best practices to ensure delivery excellence. P&L Management : Proven experience in managing multi-million-dollar portfolios and driving profitable enterprise delivery operations. Healthcare Experience (Preferred) : Experience in U.S. healthcare technology is highly advantageous.   EMPLOYMENT TYPE: Full Time, Permanent. Work from office   ACTION: Send your latest resume to jobs@triarqhealth.com with subject “VP – Enterprise Services”  TRIARQHealth.com