الصفحة الرئيسية أستراليا Client Coordinator - Wide Bay

الصفحة الرئيسية أستراليا Client Coordinator - Wide Bay

Client Coordinator - Wide Bay

دوام كامل في Right at Home في Australia
نُشرت يوم December 1, 2024

تفاصيل الوظيفة

  • Location: (Hervey Bay-Queensland, Maryborough-Queensland, Australia)
  • Right at Home Central Qld provides caring, compassionate, respectful, and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home to the Wide Bay Region, QLD, Australia. Right at Home Wide Bay is growing the team and requires a Client Coordinator in our Hervey Bay Office. Full-time Monday - Friday 8:30am - 4:30pm. This position is a full-time role; however, it is negotiable for the right applicant. Our staff are important to us and will work under the supervision and with support/mentoring of a care manager according to their scope of practice as defined by the Australian Nursing and Midwifery Board (if applicable). A successful candidate will have the following:
    • A passion for high-quality client-focused care in a community setting
    • Exceptional communication skills
    • Able to work autonomously and within a team environment
    • Excellent time management and organisation skills
    • Commitment to ongoing professional development
    A successful candidate will be able to: Demonstrate client-centred practice, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, helpful, and reliable, making you a great asset to our team. Your new role will be responsible for:
    • Meeting with clients and their families, assessing their needs, and building strong connections
    • Conducting client care assessments and preparing care plans to best meet client requirements
    • Provision of some nursing care and in-home care services as needed
    • Handling information requests, feedback, and general enquiries
    • Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programs
    • Interpreting health, aged, and disability care policies and regulations for carer and nursing staff and employees
    • Ensuring compliance with local, state, and federal regulatory agencies related to aged and disability care services
    • Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionals
    • Ensuring Caregiver Management meets “best practice” standards including encouraging ongoing professional development of the Care Team
    • Serving as a liaison with the accounts department, ensuring proper billing in line with the care plan
    • Compliance with OH&S regulations
    Qualifications
    • And or Cert III/Cert IV (Aged/Disability Care) minimum 4 years experience
    • Experience within the aged care/disability/mental health in a community setting
    • Understanding of Aged care & Disability standards and consumer-directed care
    • First Aid, current CPR and National police check
    • WWC (or willingness to obtain)
    • Driver's licence and reliable car with comprehensive insurance
    • High level of computer literacy
    • Understanding of clinical governance and continuous improvement
    • Possess a 'can-do' positive attitude and work well in a team environment
    Preferred Skills
    • An outgoing personality with high energy levels, good communication skills and personable telephone manner
    • Ability to problem-solve and think quickly under pressure
    • Ability to multitask with a strong attention to detail while keeping calm and focused
    • Excellent networking and consultation skills to develop new referral sources and relationships with appropriate external organisations
    • Excellent customer service skills with exceptional verbal and written communication skills
    • Sound knowledge and understanding of home care services and guidelines
    • Sound knowledge and understanding of NDIS services and guidelines
    #J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
See All Client Jobs
تعليقات وملاحظات تعليقات وملاحظات