Customer Solution Engineer (m/w/d)

Customer Solution Engineer (m/f/d)

Hogrefe is an international media company specializing in the field of psychological diagnostics. With over 500 employees worldwide, we are the market leader in this field. Our E-Assessment department develops the Hogrefe Test System (HTS), a web platform for comprehensive online psychological assessments. Our e-assessment tech team consists of over 40 people: Software Engineers, Psychologists, Support, Software Testers, UX/UI Designers as well as Scrum Masters and Product Owners who develop, learn and progress together. Each one individually, in their own way, with their own interests, personality and different approaches. There are many ways to reach your goal. Together we make Hogrefe successful. We are looking for a Customer Solution Engineer (m/f/d) to join our team as soon as possible. Use your skills and experience to work closely with our customers and partners to integrate our highly successful assessment platform into their software and workflows.

Your tasks

• You will develop elegant, reliable and efficient technical solutions, demonstrating your creativity and problem-solving skills.
• You proactively identify opportunities to improve the performance, scalability, maintainability and security of our solutions
• You will dive deep into troubleshooting our software, including on production systems, contributing to the smooth operation of our software ecosystem.
• You provide technical training to internal and external development teams to ensure they are equipped with the best knowledge to use our solutions effectively
• You will work with the sales teams to provide technical expertise during the pre-sales process, including product demonstrations, technical presentations and answering technical queries from potential customers.
• You will write and maintain technical documentation, integration guidelines and best practice guides
• You will work in a collaborative environment with peer reviews of designs and solutions, actively sharing your knowledge and helping to continuously improve our work together.

Your profile

• Bachelor's degree in computer science or a comparable field or comparable professional experience
• At least three years of professional experience as a software engineer.
• You are curious and have a holistic interest in solving problems for other engineers while providing an excellent customer experience.
• You are familiar with Java and modern web technologies and know what can be achieved with them
• You know the building blocks of a good API and want to continuously improve it as a product with a great developer experience.
• You have excellent analytical skills and can troubleshoot and resolve complex software issues
• You have a strong sense of ownership and can handle ambiguity well.
• You are a team player and strong communicator, enjoy interacting with non-technical teams and can write and speak fluent German and English

We offer you

• Flexibility, work remotely, hybrid or in one of our beautiful office buildings
• Decide how many hours per week you want to work (35-40 hours)
• We work with agile methods and value feedback
• We promote on-the-job training and recognized certifications
• We are an international employer with numerous benefits (team events, health management and more)
• An attractive salary package
• And on top of that, team spirit and a family culture

We look forward to receiving your application and getting to know you in person!

If you have any questions, please contact our recruiter Carolin via WhatsApp on 0151 27727201. Hogrefe Digital Solutions GmbH Human Resources Management, Carolin Reintke Merkelstraße 3, 37085 Göttingen recruiting@hogrefe.de hgf.io/careers