Customer Support Associate

Are you ready to kickstart your career journey with Assetplus? We're thrilled to extend an invitation to all freshers who are eager to launch their careers in the dynamic world of operations and support. Please note, this role is specifically for our internal team and does not involve BPO (Business Process Outsourcing) or BPM (Business Process Management) activities. The focus will be on contributing directly to our in-house projects and initiatives.ResponsibilitiesProviding operational support to clients throughout their onboarding journey on our tech platform to ensure smooth investment experienceCoordinating with regulatory bodies and related entities to resolve any issues that arise from client/partnersCollaborating closely with internal teams to quickly address and resolve queriesCommunicating with clients and partners via phone calls or online ticketing system to offer operational assistanceUnderstanding client/partner needs and suggesting efficient solutions.RequirementsProficiency in both English and Hindi Strong problem-solving and critical-thinking skillsGood interpersonal skills to develop rapport through telephonic conversations and online chat interactionsWillingness to relocate to ChennaiCandidates who are available to join immediately will be preferredLocation: Chennai(Work from Office)Compensation:The offered compensation package will be based on the candidate's prior experience and current Cost to Company (CTC)Why AssetPlus?Exponential career growthLucrative role and immense exposure to the industryHigh scope for learning and knowledge developmentTeam engagement and culture-building activitiesYoung and vibrant teamComplimentary lunchRegular team outings PRB