Site Manager

A JSE-listed firm and Africa's pre-eminent provider of Recruitment Process Outsourcing, Managed Service Provider and permanent staffing solutions has an exciting opportunity for a results-driven Site Manager in Gauteng. The Site Manager will be responsible for overseeing the day-to-day operations. Accountable for ensuring efficient production, meeting safety and quality standards, and optimizing the overall performance of the site.

Minimum Requirements

• Grade 12;
• Tertiary qualification in Industrial / Mechanical / Operations / Production Management preferred;
• Min of 3 years of experience working in a manufacturing / production highly preferred
• Familiarity with both OSHA and DOL regulations and requirements strongly preferred
• Mechanically inclined (electric / conveyor knowledge is a plus)
• People and Performance Management preferred
• ISO 9001 advantageous

Operational Efficiencies

• Ensure that all key processes – production, safety, and quality – are understood by employees
• Coordinate inbound / outbound flow of product (forklifts and trucks)
• Production planning to achieve optimal plant efficiency
• Ensure optimal Forklift operations – battery bay, maintenance, and servicing
• Ensure fast-paced, high-volume productivity
• Management of site service providers
• Measures
• LTIFR
• Employee Engagement and Retention
• Profitability to budget
• Regulatory Compliance
• Authority / Decision Making
• Quality
• Customer satisfaction
• Ensure correct resource allocation of all staff and service providers, in order to run the site in an operationally efficient manner.
• Ensure stringent site housekeeping practices are adhered to by the team
• Prioritizing escalations for prompt resolution and customer satisfaction
• Apply swift action to staff queries, concerns and grievances
• Take a lead role in assisting the Client with stock takes
• Work closely with the Client to meet and exceed KPI's
• Lead staff in ad-hoc duties assigned from time to time
• Ensure accurate administration procedures are adhered to regarding operational delivery of service

Labour Relations

• Ensure that employee grievances are addressed and solved promptly and in a professional manner
• Ensure that all employees are managed on a day-to-day basis in accordance with applicable labour legislation, as well as FunxionO and client labour relations policies and procedures
• Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner
• Management of poor performance in accordance with their job descriptions and job requirements and proper record-keeping thereof
• Responsible for ensuring that all disciplinary action is recorded and reported on according to FunxionO standard operating procedures
• Responsible for ensuring that contingency plans are in place to deal with strikes and unplanned work stoppages
• Ensure harmonious industrial relations climate on client sites through collaboration with Employee Reps and/or relevant shop stewards when required
• Conduct regular meetings with employees to discuss any Labour Relations matters

Financial

• Responsible for ensuring the site runs optimally and within agreed budgets.
• Assisting in the preparing of site budgets and forecasts
• Ensure that the site team adheres to the payroll deadlines and presents the payroll department with accurate payroll data for processing
• Checking, verification, and approval of Payroll timeously

Reporting

• Compile and deliver accurate reports as per the Contract and client requirements (e.g. KPI, overtime, disciplinary reports etc.)

Client Relationship Management

• Establish and build a relationship with client representatives
• Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements
• Attend formal meetings at client with the Business Unit Manager when required.
• Develop awareness of client needs and business, identify potential growth opportunities within client, and communicate to Business Unit Manager
• Perform the role of client liaison officer to build and maintain supportive partnership with the client
• Responsible for the implementation and maintenance of client Service Level Agreements
• Conduct regular meetings with Clients
• Assist with CRM and investigate customer escalations
• Assist with drafting documentation and audits

People Management

• Drive transformation by ensuring recruitment of high calibre staff aligned to achievement of funxionO Employment Equity targets and goals
• Ensure proper selection of staff in line with the Client's SLA
• Ensure proper on-boarding / Induction of all new staff to FunxionO's and the Client's Policies, Procedures, Objectives and Expectations
• Responsible for establishing a positive work environment that results in a committed, motivated, productive business unit and optimal retention of staff
• Daily management and coaching of direct reports
• Coaching of employees that models the values and culture of the company
• Effective communication with the Client, Service Providers and Employees
• Direct management and oversight of all FunxionO Employees and Service Providers at the facility
• Ensure site adherence to all HR policies, processes and SOPs
• Ensure the required team performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee
• Ensure team members are appropriately trained and developed to fulfil their roles and drive learning culture in the business unit
• Ensure that team is staffed with high calibre staff to drive the day-to-day operations and service delivery on responsible site/s

Safety, Health and Environment Compliance

• Ensure SHEQ file is always up to date and relevant
• Ensure safety rules are followed and cardinal rules adhered to
• Uphold FunxionO procedure on incident reporting and investigation in conjunction with clients procedure
• Enforce and promote a strong safety culture within the facility.
• Ensure compliance with all relevant safety regulations and standards.
• Conduct regular safety audits and implement corrective measures as needed.

Compliance

• Ensure the required employee documentation management processes and systems are in place on all responsible sites to ensure compliance with internal, Adcorp and DoL audits
• Ensure compliance with relevant legislation, client SLAs, company policies / SOPs and corporate governance requirements
• Ensure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines and client requirements
• Along with the HR team, ensure processes associated with BBBEE and Employment Equity compliance are adhered to
• Ensure compliance of all service providers contracted to FunxionO and ensuring service levels are met